Lori Zimmerman

With a distinguished 27-year career in the field of Orthodontics, I am a natural leader and dedicated problem solver known for swiftly analyzing and effectively addressing diverse challenges. Both professionally and personally, I am sought after for my insightful advice and solutions-driven approach. A relentless pursuer of knowledge and solutions, I excel in considering all facets and potential outcomes before implementing the optimal resolution. I am adept at not only executing solutions myself but also coaching and empowering team members to apply the best strategies. Known for earning respect effortlessly, I bring humor and a positive outlook to every interaction. My expertise is grounded in intuition, extensive experience, and a commitment to integrity, creativity, and patience, culminating in a profound mastery of the Orthodontics field.

• Administrative Management: Including scheduling appointments, handling patient records, managing billing and insurance claims and ensuring compliance with healthcare regulations (HIPAA and OSHA).
• Treatment Coordination: Interpersonal communications with new patients, active patients and referring dentists, explaining treatment options, addressing their inquiries, managing written correspondences, implementing and executing effective systems for follow up all while ensuring a positive patient experience from start to finish.
• Team Leadership: Lead and manage my team of assistants, receptionists, and doctor, ensuring smooth workflow and effective teamwork.
• Management of software: Proficient with Ortho2 Edge, Focus Ortho, Rhinogram, Invisalign, LightForce, Suresmile OrthoBanc/OrthoFI, Invisalign Virtual Care, GRIN, Dental Monitoring, Canva, Hootsuite, Google Admin/Business, DropBox, Photoshop, YouTube, Apple iMovie, Microsoft Word, Publisher and PowerPoint . Familiarity with Dolphin/Orthotrac, IACT case presentation software
• Website development and coordination; quarterly meetings regarding SEO and performance, blogging
• Marketing: Traditional and digital including designing and implementing in person and social media campaigns, patient incentive and referral programs, practice promotion and advertising as well as, all marketing and advertising materials.
• Clinical Assisting and Laboratory skills: Radiology: iCAT and CareStream CBCT, Cephlometric tracing and data transfer. Chairside: iTERO, orthodontic photographs, Invisalign attachments, care management and patient education. All aspects of traditional fixed patient care, wire changes and adjustments, Oral hygiene and patient compliance education, traditional impressions. Lab Skills: Casts and Essix retainer fabrication, familiarity with 3D printing.

Frederick Community College-AA degree 1998
MD State Dental Association- Expanded functions/Orthodontic Assisting program
Southern MD Dental Society- Dental Radiation technolgy Program