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long nguyen

long nguyen

Guest Service Agent

Tourism / Travel / Hospitality

Calistoga, Napa

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About long nguyen:

I am a passionate and dedicated individual with a background in Hospitality Management from César Ritz College in Switzerland. I have experience in the F&B and Room Division departments during my internships. 

Experience

  • F&B Trainee: Suan Long AG in Zurich, Switzerland 

- Greeting customers upon arrival at the restaurant Providing excellent customer service during their dining experience

 - Providing suggestions for food or drink choices to diners 

- Taking feedback from diners - Cleaning tables and preparing spaces for future diners

 - Carrying drinks and food from the kitchen or bar area to the tables 

- Memorizing the food menu and wine list as well as any nightly specials 

- Setting tables throughout the shift

  • F&B Trainee: OX Grill & Restaurant in Interlaken, Switzerland

- Greeting customers upon arrival at the restaurant 

- Providing excellent customer service during their dining experience 

- Providing suggestions for food or drink choices to diners

 - Taking feedback from diners - Cleaning tables and preparing spaces for future diners

 - Prepare the drink

 - Carrying drinks and food from the kitchen or bar area to the tables

 - Memorizing the food menu and wine list as well as any nightly specials

 - Setting tables throughout the shift

 

  • Room Division Trainee: Indian Spring Spa & Resort in Calistoga, United States

- Front Desk Agent

- Spa Front Desk 

- Reservation Agent 

 

Education

Bachelor of International Business in Hotel & Tourism Management  - César Ritz Colleges 

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