LISA APPIAH

Professional Experience Summary

I have several years of experience in customer service, supporting clients through phone, email, and live chat. I’ve worked with both individuals and businesses, helping to resolve product issues, answer inquiries, process orders, and ensure overall customer satisfaction. I’m skilled at staying calm under pressure, handling difficult situations with empathy, and turning negative experiences into positive outcomes.

In addition to my customer service background, I’ve also worked in roles that required strong communication, problem-solving, and administrative skills, including reporting, follow-ups, and coordinating with other departments. I’m familiar with using CRM systems, ticketing platforms, and remote collaboration tools, and I pride myself on being dependable, self-motivated, and detail oriented.

I hold an associate's degree in journalism and media studies from and currently in school for Information Systems and International Business. My education provided me with strong communication, organizational, and problem-solving skills that I apply daily in customer service roles. I also completed additional training in customer relations and digital tools, preparing me to work effectively in remote and international environments.