Liliana Nielson

Dedicated healthcare leader with a passion for quality improvement, strategic planning, and patient satisfaction. Strong interpersonal skills, communication techniques, and operational management skills. Well-versed in clinical knowledge, healthcare market trends, large-scale financial oversight, state & federal healthcare regulations, and maximizing growth-profit strategies. Recently moved to metro Detroit from Grand Rapids, Michigan and looking for a long-term career where I can capitalize on my experience, skillset, and dedication. 

With over 12 years of comprehensive experience in healthcare leadership, business development, director-level operations, and customer service, I have consistently demonstrated my ability to drive strategic growth, improve operational efficiency, and enhance customer satisfaction.

Healthcare Leadership: I have a proven track record of leading diverse teams, managing healthcare facilities, and ensuring the delivery of high-quality patient care. My leadership style emphasizes collaboration, accountability, and continuous improvement.

Business Development: My strategic approach to identifying market opportunities and forging valuable partnerships has led to significant revenue growth. I have successfully negotiated and closed numerous deals, expanding our organization's footprint and influence in the healthcare sector.

Director of Operations: In my role as Director of Operations, I have streamlined processes, implemented efficient systems, and optimized resource allocation to enhance operational performance. My focus on process improvement and cost management has consistently resulted in improved service delivery and financial outcomes.

Patient/Client Satisfaction: I am dedicated to providing exceptional customer service and fostering a patient-centered culture. My experience in developing and implementing customer service strategies has led to increased client satisfaction and loyalty.

Master's of Healthcare Administration degree obtained from Ferris State University with a 4.0 GPA.