Laurel Eddy

Senior technical writer with 10+ years of experience. Proven record of building solid documentation systems: templates, a documentation process, onboarding content, and training. This has resulted in hundreds of document releases, improved process standardization, and empowered large-scale training programs.

Technical Writer (Documentation Systems Lead)                07/2019-01/2026

Meta (via HCL and Disys), Redmond, WA

• Designed and governed a documentation system that published 420+ documents and 700+ updates.
• Defined the documentation-publishing process, standards, templates, review workflow, gaps, and lifecycle needs. 
• Developed a comprehensive set of new-hire documents that significantly improved the onboarding process, as well as several trainings to improve safety and structured problem-solving. 
• Created and edited content with SMEs, performed a safety review of 110+ manuals, and coached other writers. 
• This documentation improved the company’s process standardization and safety. 

Technical Writer                                                                          11/2017-01/2019

Boeing Contractor for MediaPRO (via NuWest), Bothell, WA

• Collaborated on course development and created job aids/qualifications. 
• This empowered the engineers to start training line personnel with the job aids.

Technical Writer                                                                          03/2017-06/2017

Pacific Plumbing Supply, Seattle, WA

• Created templates, wrote a technical-writing manual, edited company documentation, and trained coworkers in technical writing. 
• This enabled coworkers to document their processes for company training, allowing Pacific Plumbing to start a large-scale training program.

Technical Editor/Project Assistant                                           09/2016-12/2016

Notkin Mechanical Engineers (via Terra Staffing), Seattle, WA

• Edited customer-facing technical documentation, wrote a manual for SpecsIntact (which is very similar to XML), created templates, and maintained the Newforma database.

Technical Writer                                                                          03/2011-02/2016

Ato Apiafi Architects, Bellevue, WA (Occasional)

• Wrote and edited architectural marketing proposals under tight time pressure.

Administrative Assistant                                                            05/2007-04/2010

SASCO Electric, Woodinville, WA

• Wrote sales and training presentations, including a computer manual for construction workers, and updated the tool manual every year.
• Massively improved a database’s accuracy with physical audits, job-site reports, and by locating and resolving a software bug that was causing data loss. 

Reporter                                                                                        09/2004-03/2007

Daily Astorian, Seaside, OR

• Performed full content development for more than 500 articles. 
• Covered a complex and controversial highway-improvement project for seven months with more than 20 articles, explaining technical details in clear language. 
• Received the nickname “Eagle Eye” for proofreading excellence.

Master of Science, Instructional Design and Technology: Western Illinois University

Technical-Writing Certificate: Bellevue College

Bachelor of Science, Environmental Journalism: Western Washington University