Kurrin Richmond

Experienced client services professional skilled in problem-solving, quality assurance, and customer interaction. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Motivated to further develop skills as a Client Support Specialist contributing to help resolve customers' inquiries and providing guidance I am enthusiastic to deliver outstanding customer service support to ensure accurate and efficient customer satisfaction through a positive customer experience.

My experience working in various team environments has honed my ability to cooperate with colleagues and engage in joint problem-solving effectively. I understand the importance of active listening and have consistently demonstrated attentiveness to the needs of those I assist. Furthermore, my excellent verbal communication skills, including correct grammar, pronunciation, and tone, enable me to engage positively with customers.

I thrive in fast-paced environments and maintain composure under pressure, crucial attributes for success in a contact center setting. My multitasking abilities, attention to detail, and proficiency in using computer software align with the requirements of the role. I am also confident in my ability to show empathy to customers who may be frustrated or anxious.

Graduated from College Dec 2019 with BA Business MGT