Diane Hair

I have been working in customer service and retail for over 15 years with a passion for helping people. I am currently pursuing an AA in English from Coconino Community College with an expected graduation date of 2025. Once I obtain my Associate's degree, I will be moving on to pursue a Bachelor's Degree in Library Science. 

Assistant Manager of Operations and Customer Experience Aug 2022 - Present

World MarketGilbert, Arizona

Ensured an exceptional customer experience including visual execution/standards and customer engagement. Created a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results. Built and retained a high-performance customer focused team through training, development and performance management. Assisted in developing operational plans and strategies to meet organizational objectives. Maintained records of all operational activities including personnel information, inventory levels, and customer service metrics. Completed thorough opening, closing, and shift change functions to maintain operational standards. Utilized all company tools and training resources to educate team on product knowledge, visual presentation skills, and company standards, policies, and procedures, validated execution of visual and operational routines daily.

Assistant Store ManagerJul 2019 - Jul 2022

Eddie BauerFlagstaff, Arizona

Coached employees on customer service and selling techniques. Directed tasks and time management, improving customer experiences. Provided performance feedback and coaching to employees. Assisted in recruiting process, hiring and training top talent. Passionately and creatively led floor sets following plan-a-grams to update store appearance to drive business. Taught loss prevention practices and policies to minimize shrink. Highlighted sale items and promotions with proper signage and displays. Achieved high per customer sales to meet company expectations.

Awarded Employee of the Month in September 2019 and January 2020.

Assistant Store ManagerNov 2017 - Jun 2022

Carter's Babies & KidsMedford, Massachusetts

Successfully managed store and employees in lieu of store manager for several months. Demonstrated and supported continuous improvement and growth mindset. Planned store layouts and designed displays. Prepared staff work schedules and assigned specific duties. Helped set team performance standards to reach company objectives. Assisted in recruiting process, hiring and training top talent.

Assistant Store ManagerJan 2017 - Nov 2017

Crabtree & EvelynBoston, Massachusetts

Successfully managed store and employees in lieu of store manager for 6+ months. Assisted in delegating tasks, training and coaching employees, scheduling. Processed and received shipment. Participated in running company events. Oversaw floor sets and product replenishment.

Guest Services RepresentativeJan 2016 - Jan 2017

Courtyard by Marriott Boston Copley SquareBoston, Massachusetts

Regularly rotated between Front Desk Agent and Housekeeping Supervisor. Planned, organized, and developed operations of the housekeeping department to maintain a high standard of cleanliness. Monitored and maintained standards of cleanliness within all areas of the hotel. Processed Check in and Check outs. Provided guests with Concierge Services. Adhered to proper payment handling policies. Maintained and operated a multi-phone system. 

Awarded Employee of the Month in June 2016.

Currently enrolled at Coconino Community College with an English major, maintaining a 3.8 GPA and Phi Theta Kappa member since 2021.