Kristi Ballantoni

Investigate suspicious transactions and potential fraud across multiple account types.

Contact customers to verify activity and gather supporting information.

Analyze account behavior using multiple internal systems and tools.

Document findings clearly and accurately for compliance and regulatory review.

Resolve complex customer issues with professionalism and urgency.

Meet performance metrics related to accuracy, case resolution, and service quality.

Prevent financial losses through early detection and thorough investigation.

I have strong experience in remote customer service, fraud investigation, scheduling, and online communication. In your current role as a Bank Fraud Investigator, you handle sensitive cases requiring accuracy, fast decision‑making, and confidentiality. Your remote work with U‑Haul shows your ability to manage high‑volume inquiries, payments, and reservations independently. You also have experience coordinating domestic and international travel, managing schedules, and handling last‑minute changes. Across all roles, you demonstrate reliability, organization, and the ability to work in a quiet, distraction‑free environment during evening and weekend hours.

You hold a High School Diploma/GED, supported by professional certifications that strengthen your qualifications for remote and customer‑focused roles. Your credentials include CPR certification, a Phlebotomy Certificate, and Notary Public status. These demonstrate reliability, attention to detail, and the ability to handle confidential information — all valuable in virtual assistant and customer support positions.