Kimberlee Rodovsky
Customer Service / Support
About Kimberlee Rodovsky:
We all know animals make the world a better place, my passion is to make the world a better place for them & their people.
Experience
Bothell Pet & Feed Supply: Business Relations, Companion Animal Specialist, Customer Service
November 2021-present
July 2016-August 2019
October 2010-September 2014
Assist customers in making purchasing decisions for their pets individualized needs
Responsible for maintaining inventory and ordering from multiple vendors
Continually self-educate about new pet products and industry trends
Himalayan Dog Chew LLC: Small Pet Specialty Sales Representative- September 2020-October 2021
Receive, review and process orders for customers in Quick Books
Ensure the completion and shipment of customer orders
Recruit and establish new customers
Responsible for communication with 1,000 plus accounts, with special focus on top 40 accounts
Collaborated with Sales & Marketing Team for trade-shows, marketing campaigns, and package updates
Worked closely with Business to Consumer department to maintain excellent customer service
Maple Leaf Veterinary Care Center: Client Services-August 2019-September 2020
Answer multi-line phone system and triage patient needs
Handled all financial transactions for clients
Responsible for prescription diet inventory
Assist as needed with patient care
Create and maintain client files, both paper files and via AviMark software
Certified Medication Handler
CHS Northwest: Product Category Manager- October 2015-June 2016
Responsible for the inventory of all animal products in multiple stores in the CHS Northwest Network
Worked with others in my team to create advertising for the company
Maintained positive relationships with store managers and distributor reps
CHS Northwest: Inventory Specialist- September 2014-June 2015
Rang up customer sales and provided excellent customer service
Weekly inventory maintenance
Updated SKU changes and price changes on sales floor
Education
BA in Youth & Family Ministry
My knowledge within the pet industry has been obtained by over 15 years of experience in a variety of roles.
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