Kiana Downing

Information Systems professional with 12+ years of customer service experience and 4+ years supporting healthcare operations, compliance workflows, credentialing, and provider data accuracy. Skilled in HIPAA compliance, PHI security, audit readiness, documentation management, and cross‑functional coordination. I recently completed a Master of Science in Information Systems, expanding my expertise in governance, risk, and compliance (GRC), data management, and system analysis. I bring strong analytical skills, attention to detail, and a commitment to accuracy in regulated environments. I am seeking a remote role in healthcare operations, compliance, credentialing, provider data, information systems, or GRC.

Information Systems and healthcare operations professional with 12+ years of customer service experience and 4+ years supporting compliance workflows, credentialing, provider data accuracy, and audit‑ready documentation. Skilled in HIPAA compliance, PHI security, workflow documentation, system navigation, and cross‑functional coordination in regulated healthcare environments.

Master of Science in Information Systems with coursework in governance, risk, compliance, data management, and system development. Bachelor of Science in Criminal Justice, graduated with honors. Strong academic foundation supporting healthcare operations, compliance, and information systems roles.