Khanh Ngo

SAP EWM / WM / Logistics Solutions Leader | 20+ Years IT Experience

I bring over 20 years of hands-on experience in IT business applications and 18+ years delivering and leading multi-site SAP Logistics implementations across Consumer Goods, Technology, Retail, Pharmaceutical, and Healthcare industries.

I have successfully worked in both client-facing consulting and in-house roles, specializing in SAP IM, WM, and EWM solution design, configuration, and end-to-end project delivery, fully integrated with MM, SD, PP, and QM. My strength lies in deeply understanding production, warehouse, and distribution management processes, with a proven track record of driving operational efficiency, system optimization, and business growth.

I enjoy partnering with both business leaders and technical teams to turn complex logistics environments into predictable, manageable operations.

CORE EXPERTISE

• 18+ years of hands-on configuration expertise in SAP ECC IM/WM with MM/SD/PP/QM integration
• 10+ years of hands-on configuration of SAP SCM EWM and S/4HANA EWM, including Inbound Putaway, Outbound Picking, Wave Management, Packing, Shipping, Yard Management and Physical Inventory
• Strong background in SAP WM/EWM RFUI transaction design and enhancements
• Proven expertise configuring SAP IDoc, EDI, Decentralized WM/EWM and system integration with SAP and non-SAP 3PL partners
• Integration experience with automated material handling and AS/RS solutions (Bastian Solutions, Tomkins, Dematic Robotics, Pick-to-Light, Voice Picking)
• Skilled in solution design documentation, functional specifications, and collaboration with ABAP development teams
• Experience with basic ABAP debugging and familiarity with SAP LE/WM/EWM function modules and new BAdIs
• Experience configuring SAP shipping solutions integrated with SCT XPS and ConnectShip

PROFESSIONAL STRENGTHS

• Strong analytical mindset with root-cause analysis and problem-solving expertise
• Clear, effective communicator able to translate technical concepts into business language
• Demonstrated leadership, collaboration, and cross-functional teamwork
• Results-driven with strong planning, prioritization, and delivery discipline
• Build strong client relationships and long-term trust in high-pressure production environments

WORK EXPERIENCE

Infosys,     Oct 2024 – Present

Senior SAP EWM Consultant

Responsibilities

• Serve as Lead On-site Consultant supporting Eli Lilly’s Manufacturing Site at Research Triangle Park, NC.
• Manage SAP S/4HANA and Decentralized EWM functional support fully integrated with Production Manufacturing Execution (PMX) and Dematic ASRS/Robotics systems.
• Provide real-time operational guidance across Lilly’s inbound, outbound, and production lines to maintain uninterrupted manufacturing and warehouse operations.
• Lead, mentor and guide a team of eight onsite/offshore consultants, promoting knowledge sharing, issue-resolution efficiency, and adherence to best practices.

Achievements

• Frequently recognized by Eli Lilly’s Site Management for outstanding commitment, technical expertise, and customer-focused execution in stabilizing EWM operations.

Indigo Books & Music,     Apr 2018 – Oct 2024

Senior SAP EWM Functional Analyst

Responsibilities

• Led SAP EWM functional design to support Indigo’s three national DCs.
• Delivered end-to-end EWM solution configuration, produced functional specifications, and coordinated development, testing, led UAT and key users training.
• Collaborated with SAP Global Support Teams to resolve complex production issues and enhance standard EWM capabilities for large-volume distribution operations.
• Participated in full lifecycle SAP EWM implementations including EDI integration with vendors and 3PL partners; provided post-go-live stabilization and optimization support.

Achievements

• Full-life cycle project rolling out SAP EWM version 9.4 for Indigo Calgary DC, solution included new integration design with Toyota Bastian conveyor and Put-to-Light system.
• Full-life cycle project upgrading SAP EWM systems from versions 7.0 & 9.1 to latest version 9.5 with HANA database for both Retail and Online DCs in Brampton, ON.
• Delivered multiple EDI 943/944, 940/945, 947, 856, 888 projects with 3PL clients including Portside Warehousing, National Logistics Services, 18 Wheels Logistics etc.
• Implemented various enhancements and initiatives to cut DC operational cost, streamlining processes and improving efficiency.

SCI Group,     Jul 2013 – Apr 2018

Senior SAP LE/WM Functional Analyst

Responsibilities

• Led business process workshops with external clients/customers and warehouse operations stakeholders to design SAP Logistics and Warehouse solutions.
• Translated business requirements into scalable warehousing system solutions, delivered system configuration, coordinated development, functional testing and UAT.
• Acted as Lead Business System Analyst in rolling out multiple SAP Logistic projects.
• Managed production stabilization and continuous improvement, delivering enhancements and preventative solutions to minimize operational disruptions.

Achievements

• Implemented multiple SAP LE/WM projects including EDI solution design with Retails, Health Care and High-Tech clients including Walmart Canada eCommerce, Red Apple Stores, Genuine Health, Platinum Naturals, Vega, Xerox, Rogers and Bell Canada.
• Direct contributed to the success and stability of Bell Canada’s business through primarily supporting Bell Canada’s logistics operations processes.

Icon Integration (acquired by Accenture),     Sep 2012 – Jul 2013

Senior SAP Logistics Consultant

Responsibilities

• Prepared blueprints, gap analysis, end-to-end system process design, testing strategies, cutover and key user training plans.
• Prepared functional specifications and provided functional support to ABAP development team.
• Configured and customized SAP WM/EWM systems based on client requirements.
• Performed SAP functional configuration and unit test, led UAT and key user training, provided project post go-live hyper care support.

Achievements

• Full-life cycle SAP ERP WM rollout and warehouse relocation for Brady Australia, solution deliverable included new RF transactions and Honeywell’s Vocollect Voice picking solution (direct SAP integration).
• Support SAP ERP WM rollout for Bridgestone Australia.
• Support SAP ERP WM upgrade Australasian Lubricants Manufacturing Company
• Support SAP EWM implementation for Linfox Australia, rolling out Icon’s proprietary RF transactions and deployed Honeywell’s Vocollect Voice picking solution to client.

University of Waterloo,     Sep 2011 – May 2016

Master’s Student

Master of Management Sciences (MMSc), Management of Information Technology 

Courses Attended: 

• Organizational Theory and Behaviour
• Applied Economics for Management
• Information Systems Analysis and Design
• Strategic Management of Technology and Innovation
• Foundations of Senior Management
• Database Management Systems
• Topics in Information and Information Systems
• Principles of Operations Research
• Quantitative Data Analysis
• Topics in Management of Technology

Linfox,     Oct 2006 – Aug 2011

National IT Manager

Responsibilities

• Managed rolling out of country IT & SAP projects; provided daily SAP LE/WM application support to national DC’s operations.
• Responsible for managing Country IT Department and IT budget; took ownership of SAP LE/WM functions across national distributions and warehouses.
• Performed hands-on system configuration in SAP LE/WM functions, provided key users training and troubleshooting.
• Hands-on system integration support between SAP LE/WM and client’s ERP systems, using SAP IDoc technology.

Achievements

• Full-life cycle implemented SAP WM project with MM/SD/PP integration for Unilever. Big bang went live 8+ warehouses nationwide in one day (April 2011).
• Partial-life cycle support SAP WM roll-out for Procter & Gamble in KL, Malaysia (2008).
• Full-life cycle support first Linfox SAP WM project in Asia for Unilever (2006).

EARLIER CAREER EXPERIENCE

Fosters Group,     Oct 2005 – Oct 2006

Senior IT Analyst

Triumph International,     Dec 2004 – Oct 2005

Information System Analyst

Startup Business,     Jul 2003 – Dec 2004

Business Owner, IT Services

RECOGNITION & COMMENDATIONS

“From day one, Khanh has shown strong alignment with our mission at RTP, demonstrating curiosity and diligence in understanding the problems we encounter before recommending solutions. He proactively investigates complex cases, shares insights, and maintains a customer-service mindset while operating at a high technical standard. This depth of analysis has reduced rework and improved long-term maintainability.” – Ned Noriega, Associate Director, Tech@Lilly, Research Triangle Park, Eli Lilly and Company.

EDUCATION

• Master of Management Sciences (MMSc), University of Waterloo, 2011 – 2016
• B.Eng., Aeronautical Engineering, HCMC University of Technology (HCMUT), 1998 – 2003

PROFESSIONAL TRAINING AND CERTIFICATIONS

• SAP Certified Application Professional – EWM with SAP SCM 7.0 EHP1 and WM with SAP ERP 
• SAP EWM Customizing Training, (EWM110, EWM120), SAP America
• SAP Warehouse Management Customizing Training, Melbourne, Australia
• SAP Logistics Execution/ Warehouse Management Training, SAP Education Singapore
• SAP Material Management Training (TSCM50, TSCM52), SAP Education Singapore
• PRINCE2 Foundation Certified in Project Management, Melbourne, Australia