Khaila Potts

I am a dependable and customer-focused professional with over 10 years of experience supporting customers in fast-paced retail and administrative environments. I pride myself on strong communication skills, problem-solving abilities, and maintaining a calm, professional demeanor in any situation. I am highly adaptable, comfortable with remote technology, and committed to delivering efficient, accurate, and friendly service.

I bring over 10 years of customer service and operational experience across retail, administrative, and remote environments. My background includes virtual identity verification and compliance-driven work with Alorica as an ID.me Trusted Referee, where I conducted live video calls, validated documents, and maintained strict accuracy standards. I have leadership experience as an Assistant Manager at Joann Fabrics, overseeing daily operations, resolving customer concerns, supervising staff, and managing cash handling and scheduling. My administrative experience as a Dormitory Clerk at the University of North Texas strengthened my communication, documentation, and ability to remain calm in high-pressure situations. Additionally, I have supported inventory, stocking, and guest service roles, demonstrating reliability, teamwork, and efficiency in fast-paced settings.

I earned my high school diploma at Holmes High school and went on to complete a Bachelor’s degree in Converged Broadcast Media at the University of North Texas. My studies focused on modern broadcasting, multimedia production, and digital communication, providing me with a strong foundation in content creation and media technology.