Katie Saenz

Organized, detail-oriented professional with 15+ years of experience in marketing, managing projects, and both 
administrative and personal support. Experience coordinating schedules, streamlining office operations, and providing exceptional staff support. Proficient in system maintenance, and cataloging materials, and known for creating welcoming, organized environments. After a career break to raise children, I am eager to re-enter the workforce with enhanced skills in time management, budgeting, and a passion for making a positive impact independently or in a group environment.

2020 TO PRESENT: PONS CONSULTING, RANCHO MISSION VIEJO, CA
HOUSEHOLD MANAGER
• Manage household inventory and execute personal errands
• Maintain cleanliness and organization throughout the home, optimizing for space and functionality
• Research and recommend service providers for repairs and maintenance 
• Operate as the main point of contact for household-related inquiries or issues
• Assist with pet care and maintain confidentiality regarding family matters

2020 TO PRESENT: KATIE, KATIE • THE PET SITTING LADY, RANCHO MISSION VIEJO, CA
SELF-EMPLOYED SMALL BUSINESS OWNER
• Started a successful pet care business offering dog walking, pet sitting, and boarding services
• Built social media presence to build clientele resulting in being a highly recommended pet care provider across various community and neighborhood Facebook pages
• Grew pet-sitting business from startup to thriving enterprise in just 3 short years, achieving a satisfaction rate of 97% and quadrupling annual revenue
• Efficiently manage a packed dog walking schedule, tailoring services to meet the specific preferences and needs of each pet owner
• Administer medications, meals, and playtime in a safe environment
• Communicate effectively with pet owners, providing regular updates while managing multiple pets' needs simultaneously
• Ensure the security of clients’ homes during pet-sitting assignments, adhering to specified security protocols
• Execute household tasks and pet care services as desired, providing comprehensive care for both pets & homes
• Manage client invoicing and payment processes for accounts receivable
• Designed Logo, and all Marketing swag

2016 TO 2019: LULAROE, ELKHART, IN
SMALL BUSINESS OWNER AND CLOTHING SALES CONSULTANT
• Launched and grew a successful LuLaRoe business from the ground up, achieving profitability within the first eight months
• Developed a strong online presence through strategic use of social media platforms like Facebook and Instagram, resulting in a 50% increase in customer engagement and sales
• Implemented effective marketing strategies, including targeted ads and engaging content, which led to a 25% increase in repeat customers, increased foot traffic to pop-up events, and online traffic increased by nearly 40%
• Provided exceptional customer service, personalized styling advice, and prompt responses to any inquiries leading to 
positive word-of-mouth referrals
• Managed and tracked inventory levels, conducting regular audits ensuring a diverse and appealing product selection that minimized unsold stock and maximized sales

2014 TO 2016: YOUNIQUE, ELKHART, IN
SMALL BUSINESS OWNER AND COSMETIC SALES CONSULTANT
• Provided outstanding customer service, assisting clients in selecting and purchasing makeup products tailored to their needs
• Stayed current with industry trends by researching new products, attending trade shows, and participating in training
• Demonstrated extensive product knowledge and application techniques, offering expert advice to customers
• Organized special events, including makeup pop-up shops and beauty demonstrations, to attract and engage customers
• Consistently achieved high sales targets, increasing sales by 20% through active customer engagement, personalized 
recommendations, and effective upselling strategies.

2006 TO 2010: CAESARS ENTERTAINMENT /HARRAH’S ENTERTAINMENT, LAS VEGAS, NV
IMAGE COORDINATOR AND PROJECT MANAGER
• Wrote and maintained the processes for Graphic Requests and Image Reviewing
• Developed a new system for the Studio’s Image Library system (The Portal) and maintained it during and after formulated
• Collaborated with diverse roles to gather specs and assets for rapid, accurate project delivery
• Drove multiple projects to success by strategically prioritizing tasks based on urgency, resource availability, and organizational objectives. Proactively monitored progress, identified risks, and implemented corrective actions
• Acting liaison between Studio, Brand Management, Advertising Agencies and Vendors
• Collaborated with the production team in the Studio while managing the production of print advertising and promotional pieces
• Prepared status reports, and maintained brand guides and reference materials for Studio sources

E D U C A T I O N
ILLINOIS STATE UNIVERSITY,  
NORMAL, IL
Bachelor of Fine Arts, BFA 
Concentration in Painting and Design