Katie-Leigh Dwinells

Dedicated Peer Support Specialist with substantial experience in supporting clients in recovery settings, fostering treatment goals, and promoting holistic wellness. Skilled in guiding individuals through goal setting, self-management practices, and monitoring progress. Known for creating a compassionate, positive environment to help veterans articulate and achieve their wellness objectives, experienced in crisis intervention, resource navigation, and patient advocacy, with a commitment to connecting veterans with the support they need to thrive.

Honor Home and Community Supports Administrative Assistant 04/2023 – 07/2024

- Supported clients in navigating Medicare and Medicaid, helping them access and optimize benefits for their healthcare needs.
- Organized community outreach events to promote client support networks and a sense of belonging.
- Maintained departmental documentation and compliance with healthcare standards, contributing to accurate patient records and service delivery.

C And C Automotive Administrative Assistant 04/2022 – 07/2023

- Managed client appointments and handled service documentation with attention to detail and accuracy.
- Delivered customer service, addressing client concerns and fostering a supportive and engaging environment.

Berts Barracuda Harley Davidson Sales Associate 06/2021 – 04/2022

- Recognized monthly as a top sales associate, leveraging interpersonal skills to build customer rapport—skills transferable to building trust and connection with veterans.

MILITARY EXPERIENCE

US Coast Guard – Logistics Specialist 2005 – 2010

- Coordinated supply chain and inventory management for disaster relief operations, including managing multiple sites during Hurricane Katrina recovery.
- Ensured resource distribution and documentation compliance, developing a foundation for meticulous record-keeping and regulatory adherence in veteran care.

CERTIFICATIONS AND TRAINING

- NAMI Peers in Recovery Mentorship Training Program Completed specialized training focused on mentorship, peer-led recovery practices, and enhancing support for individuals navigating mental health recovery. Acquired skills include:

 - Mentorship and Peer Support: Developed mentoring techniques to guide peers in their recovery journey, fostering resilience, hope, and empowerment.

Active Listening and Communication: I strengthened my communication abilities, focusing on empathy and active listening to better understand and support my peers’ needs.

 - Resource Navigation: Gained proficiency in connecting individuals with mental health and community resources, aiding in holistic recovery.

 - Wellness and Recovery Planning: Assisted in creating individualized wellness plans, promoting goal setting, self-management, and sustainable recovery practices.

- NAMI Mental Health First Aid Certification 2/23/2015 PA- (New anticipated 12/6/2024)

- Comprehensive training in identifying, understanding, and responding to mental health crises and providing support until professional help is available.

DeVry University
Business Operations and Project Management (2011-2014)

TECHNICAL SKILLS

Medical Billing & Coding Certification (In Progress) | Microsoft Office Suite | Crisis Management Techniques | VA & Community Resource Navigation