Katie Dion

I want to obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals. For fun, I like to walk around the city looking at art until my body hurts, write music, and make stained glass. I have been in the restaurant industry for over seven years. I would like to obtain a data entry-like position while I continue working on obtaining my degree in psychology and addiction studies. 

EXPERIENCE

Server, Foundation Room—House of Blues Chicago

Chicago, IL — September 2019 – March 2020 – Present  

Responsibilities

• Monitored guests at all times, predicted needs and quickly responded to requests
• Maintained professional relationships with Foundation Room members then, in turn, up-selling beverage and food items
• Handled guests’ inquiries regarding becoming a member by knowledgeably promoting the room/concert hall as well as perks to help the sales team
• Maintained a neat table appearance and workstation

Server, Agave & Rye

Chattanooga, TN — October 2021 – August 2022 

Responsibilities

• Help patrons select food and beverage choices by presenting a menu
• Suggesting courses and cocktails/spirits that pair best which each item and mood the guest is in
• Upselling liquors and spirits if the party is engaging in alcohol consumption
• Conclude dining experience by acknowledging choice of restaurant; inviting guests to return

Psychiatric Technician, Moccasin Bend Mental Health Institute

Chattanooga, TN — December 2020 – February 2021 

Responsibilities

• Monitor patients’ physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
• Develop and teach strategies to promote client wellness and independence.
• Aid patients in performing tasks such as bathing and keeping beds, clothing, and living areas clean.
• Take and record measures of patients’ physical condition using devices such as thermometers and blood pressure gauges.
• Encourage patients to develop work skills and participate in social, recreational, and other therapeutic activities that enhance interpersonal skills and develop social relationships.

Server, Chicago Cut Steakhouse

Chicago, IL — September 2018 – August 2019 

Responsibilities

• Ensured prompt and courteous attention to guests’ needs while providing superb overall support 
• Maintained detailed knowledge of upscale menu items and ingredients 
• Provided wine presentations and recommendations to a discerning clientele
• Engaged with and influenced guests’ experience
• Served huge parties efficiently
• Trained new hires

Administrative Assistant, Chris Collins State Farm Agency

Park Ridge, IL — September 2015 - July 2018   

Responsibilities

• Cross-trained in a variety of sales and service-oriented tasks
• Able to function in a fast-paced sales environment
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Maintain a strong work ethic with a total commitment to success every day.

Currently enrolled in my Bachelor of Arts in Psychology and Addiction Counseling part-time online at Aspen University.