Katherine Chesser

With over 12 years of experience in customer service and administrative support, I bring strong communication, organizational, and problem-solving skills to every role. I thrive in people-facing environments where professionalism, adaptability, and empathy are key to success. I’m excited to continue growing in administrative and client support positions while also developing toward a long-term career in HR and Talent Acquisition. My goal is to contribute to a team where I can use my experience to create positive experiences for both customers and colleagues.

I am certified in Microsoft PowerPoint and comfortable learning new digital tools quickly. I’m also passionate about accessibility and inclusion in the workplace, with a strong interest in supporting individuals with disabilities. In the future, I aspire to expand my technical skills, including programs like JAWS and other accessibility software, so I can continue growing as both a professional and an advocate for equitable workplaces.

Birmingham Parking Authority (Part-Time Cashier → Full-Time Cashier, Lead Shifts)

Promoted from part-time to full-time cashier after demonstrating reliability and accuracy.

Regularly served as lead cashier, responsible for securing and transporting petty cash, overseeing event parking operations, and maintaining accountability for large-scale cash handling.

Produced accurate daily and shift reports, including reconciliation of register batches, ticket counts, and multi-shift totals.

Assisted with POS system upgrades, training peers on new equipment and procedures.

Cross-trained in security and courier shifts, including inter-departmental mail runs, patrolling decks, and guiding visitors at Cooper Green Mercy Hospital during expansion.

Recognized for independence, accountability, and strong communication in fast-paced, high-traffic environments.

Winn-Dixie (Cashier → Trainer, Cash Office Support)

Started as a cashier and quickly became a go-to trainer during POS system upgrades, helping staff transition from old registers to touchscreen systems.

Gained troubleshooting expertise on self-checkouts, ensuring smooth customer flow and minimizing downtime.

Trained in the cash office: audited safe balances, reconciled cashier tills, and processed money orders, refunds, and Western Union transactions.

Built strong skills in reconciliation, accuracy, and customer-facing problem-solving.

High School Diploma (2012) with a concentration in business; served as President of Future Business Leaders of America and earned Microsoft PowerPoint certification (2007). Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and comfortable with Google Suite (Docs, Sheets). Basic familiarity with Microsoft Access. Actively pursuing growth in data entry, payroll systems, and business tools such as Power BI, macros, and QuickBooks, with a long-term interest in accessibility software (JAWS). Dedicated to ongoing professional development and building a career in administrative support, HR, or talent acquisition.