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Bellbrook
Justin Stoermer

Justin Stoermer

Desktop Support Specialist, Technical Writer

Technology / Internet

Bellbrook, City of Bellbrook, Greene

Social

Services offered

I've been an IT professional for over 16 years, and I recently decided to take a huge risk, taking on new challenges as a freelance IT technician and insurance agent. My passion has always been writing, so I am continuing my professional journey by pursuing education and certifications in the field of technical writing. 

My last position with Wright State University included technical writing, which included a huge migration of our knowledgebase to the ServiceNow system. I would love to talk with you about how I could strengthen your team! 

It technician
Technical writer
Insurance agent
Approximate rate: USD$ 19 per hour

Experience

Experienced technical professional with a 20-year background in corporate and academic settings. Skilled communicator with the ability to parse in-depth knowledge of complex technologies for a variety of audiences. Creative and enthusiastic problem solver. Freelance technical writer and IT support technician. 

Education

Recently obtained Gale Fundamentals of Technical Writing certificate. Professionally, I have:

  • Migrated CaTS knowledgebase from Wiki to ServiceNow
  • System Admin for CaTS Wiki and ServiceNow knowledgebase 
  • Wrote, tested, and revised technical documentation for internal processes
  • Created, documented, and tested processes for workstation support
  • Designed and facilitated training sessions on university applications
  • Resolved incident and task documentation in ServiceNow tracking system
  • Guided clients in person and via email, chat, and telephone

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