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Naples
Jovana Knezevic

Jovana Knezevic

Travel | Administrative Assistant | Hospitality

Tourism / Travel / Hospitality

Naples, Collier

Social

Services offered

Hospitality and tourism professional with 18+ years of experience in hotels, travel sales, and cultural exchange programs and restaurant. Skilled in client relations, customer service, and full-cycle administration, including visa processing and documentation. Authorized to work in the United States. Currently seeking opportunities in the U.S. hospitality, tourism, and related service industries — including customer service, sales, administrative support, and other client-facing roles.

Hospitality
Sales manager
Tourism
Program coordinator
Administrative assistant
Travel agent
Approximate rate: USD$ 30 per hour

Experience

Sales Manager (Seasonal) | Hotel David Montenegro | 2013 – Present • Increased seasonal occupancy through agency partnerships. • Managed reservations, guest support, invoicing, and seasonal operations

Sales & Marketing Manager | Four Points by Sheraton | 2016 – 2017 • Led room sales strategies, increasing occupancy and revenue. • Developed sales & marketing plans and secured long-term corporate contracts

Program Coordinator | WAT Cultural Exchange Agency | 2017 – 2025 • Coordinated with U.S. sponsors/employers and ensured program compliance. • Managed full administrative cycle: applications, visas, orientations, and support. 

Travel Consultant | Marco Polo • Atlas • Congress Travel | 2007 – 2016 • Sold travel packages and provided personalized consultation to meet client preferences and budget. • Organized and led domestic and international travel arrangements, including group tours and individual itineraries. Collaborated with hotels, airlines, and service providers to ensure smooth operations and high client satisfaction.

Education

Bachelor’s + Specialist Degree in Tourism & Hospitality Management University Mediteran – Podgorica, Montenegro | 2004 – 2008

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