Joseph Quintana

Accenture - Mountain View/Fremont — Trust & Safety Associate April 2019 - Present 

● Review intellectual property violations content. Assess authenticity of account ownership, optimize algorithms to identify fraudulent accounts.

● Improve machine classifiers to ensure safety of the platform. 

Bay Area FasTrak - San Francisco — Chat/Email Representative Jan 2018 - April 2019 

● Helping customers through chatting with their online system. Making payments, updates and helping with any issue. 

● Received Promotion to the email department. Must respond within three days. Sending response emails fixing or educating customers. Average of 250 email responses per day. Promoted to Email supervisor in June 2018. -Call Center Representative Jan 2017- Jan 2018 

● Taking calls assisting customers with their accounts. Making updates, taking payments, and helping each customer to the best of my ability. 

● Promoted to Call Center Supervisor. (June 2017) Safeway - San Francisco — Front End Manager Jul 2015 - Mar 2016 

● I provided friendly, courteous and helpful service to all customers. Perform a wide range of tasks and responsibilities to ensure a great impression of the store. 

● During the absence of the Store Manager and the First Assistant Manager, I was in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency,and superior customer service. Managed 30 employees.

EDUCATION/AWARDS City College of San Francisco Major: Computer Science, Graduation Date: 2023