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Jorge Ruiz

Jorge Ruiz

Desktop Support Technician / Help Desk

Technology / Internet

Los Angeles, Los Angeles

Social

About Jorge Ruiz:

  • Experience with desktop/laptop repair (hardware & software).
  • Workstation PXE imaging, installation, setup and migration.
  • Proficient with ConnectWise, ServiceNow, Remedy, FootPrints ticketing software.
  • Microsoft 365 Administration, Office Suite, server, and network application skills.  Familiar with Apple operating and networked telephony systems.
  • Patient, thorough, customer service oriented professional adept at tailoring questions and explanations to accommodate an end user's needs and level of technical expertise.  Comfortable communicating at any level of corporate management. 
  • Highly organized and committed with a positive attitude. Problem solver and team player capable of performing duties independently.

Experience

  • Experience with desktop/laptop repair (hardware & software).
  • Workstation PXE imaging, installation, setup and migration.
  • Proficient with ConnectWise, ServiceNow, Remedy, FootPrints ticketing software.
  • Microsoft 365 Administration, Office Suite, server, and network application skills.  Familiar with Apple operating and networked telephony systems.
  • Patient, thorough, customer service oriented professional adept at tailoring questions and explanations to accommodate an end user's needs and level of technical expertise.  Comfortable communicating at any level of corporate management. 
  • Highly organized and committed with a positive attitude. Problem solver and team player capable of performing duties independently.

Education

Associate in Applied Science degree in Information Technology with emphasis Network Systems Administration

Heald College School of Technology | San Francisco, CA

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