
Jonathan Reyes
Customer Service / Support
Services offered
Customer-focused operations leader and pastor with 5+ years of experience shaping CX strategy, improving multi-channel service delivery, and leading high-performing teams. Skilled in optimizing customer journeys, reducing churn, and driving cross-functional improvements aligned with organizational goals. Adept in VOC analysis, process enhancement, change management, and ERP systems (SAP/Oracle). Known for collaborative leadership, clear communication, and a people-centered approach that strengthens loyalty, engagement, and organizational health.
Experience
Drawing from a decade of combined ministry leadership and corporate experience, I bring a unique blend of strategic foresight, people-centered leadership, and operational excellence. In my pastoral roles, I have led full organizational administration, revitalized congregations through innovative outreach, designed engaging worship experiences, and provided compassionate pastoral care. I have recruited, trained, and mentored diverse teams, built healthy volunteer cultures, and guided communities through seasons of transition with clarity and empathy.
In the corporate sector, I have served as a Startup Founder, national trainer (Microsoft), territory manager (Google), and corporate instructor, roles in which I implemented large-scale training programs, optimized processes, developed new markets, and built strategic partnerships. I have led expansion initiatives across multiple cities, secured key business relationships, and trained hundreds of employees to elevate performance, customer experience, and operational productivity. Notably, my leadership contributed to a 54% revenue increase and elevated my territory to #1 in the nation.
Across all environments, I excel at unifying teams around a shared mission, improving customer and community engagement, and translating big-picture vision into actionable strategies. Whether guiding a congregation, leading organizational change, or designing systems that enhance customer experience, I ground my leadership in empathy, communication, cultural awareness, and strategic decision-making. I thrive in roles that call for collaboration, innovation, and the ability to develop people while driving sustainable growth.
Education
I hold a Bachelor of Arts in Cultural Anthropology from Liberty University and an Associate of Arts in Ministry from Trinity Life Bible College, giving me a strong foundation in cultural analysis, human behavior, organizational systems, and faith-based leadership. I am also an ordained pastor, trained and commissioned for vocational ministry, preaching, pastoral care, and organizational oversight within the local church.
In addition to my formal degrees, I am actively pursuing further theological and leadership education through Coram Deo University, where I am completing advanced coursework in theology, ecclesiology, leadership development, and pastoral practice. This ongoing training strengthens my ability to lead teams, counsel individuals, interpret organizational culture, and navigate complex interpersonal and operational challenges.
Together, my academic background, pastoral ordination, and continuing education provide a balanced blend of intellectual depth, cultural competency, spiritual leadership, and practical organizational skill, directly supporting my ability to lead people, communicate effectively, and guide organizations through growth and change.
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