John Nuzzo

 am a problem solver with a knack for finding practical solutions to complex challenges. I enjoy working on projects that require creativity, strategy, and attention to detail. My professional experience includes leading teams, managing operations, and driving results in customer support, service, sales, and marketing. I focus on streamlining processes, enhancing customer experiences, and delivering impactful outcomes.

Operations and Project Management professional with over 20+ years of experience leading moderate to large projects with a customer centric approach.  Skilled in managing multiple projects with competing priorities, clear communication, and team leadership.  Known for enhancing customer experiences through innovative strategies and driving business growth.

Core Competencies

• Operations Management
• Project Management
• Business Development
• Customer Relationship Management
• Team Leadership
• Strategic Planning
• Sales and Marketing

Professional Experience

Metro Machinery Repair Service — Woodstock, IL

Director of Business Development and Marketing

March 2024 - Present

    •    Lead business development and marketing initiatives to drive growth in CNC repair and maintenance services.

    •    Cultivate and maintain key client relationships, emphasizing the customer experience and project excellence.

    •    Collaborate with senior management to define marketing strategies and business objectives for expansion.

Creation Technologies — Oak Creek, WI

Program Manager

September 2022 - March 2024

    •    Managed the Milwaukee location’s largest revenue-generating customer, overseeing the account’s P&L and driving strategic initiatives.

    •    Grew the account’s revenue by 60% through targeted project management and customer relationship strategies.

    •    Directed program management with a commitment to delivering on project timelines, enhancing client satisfaction, and implementing operational efficiencies.

Velocity Marketing Group — United States

Sales Executive

April 2022 - April 2023

    •    Drove sales for marketing services including SEO, website design, and digital marketing solutions.

    •    Engaged with clients to optimize their online presence and drive business results through customized strategies.

Midwest Heating and Cooling — Mukwonago, WI

Sales Manager

April 2021 - April 2022

    •    Built and managed three sales divisions, increasing revenue through strategic planning and sales execution.

    •    Developed metrics-based performance evaluations to ensure departmental success and growth.

TouchPad Electronics — Mukwonago, WI

Project Manager

October 2019 - March 2021

    •    Managed projects focused on technical build assemblies for NPI and production, ensuring on-time, in-scope delivery.

    •    Fostered positive customer relationships by consistently delivering project updates and maintaining comprehensive project documentation.

Earlier Roles

    •    Triple Crown Products, Inc. — Sales Associate

    •    MMDK Inc. DBA Surplus Export/Karma Surplus — Vice President of Operations

    •    Fidelitone — Production/Purchasing Manager

    •    Premier Printing & Packaging — Vice President of Operations

    •    Marketing Alternatives — Production Manager

Education

Pasco-Hernando State College

General Education

Technical Skills

SalesForce, Microsoft Office Suite, QuickBooks Pro, Google Suite, Affinity Photo, Zoom, Microsoft Teams, Oracle, AS400, Canva

Attended college for a few years before transitioning to start my professional career.