Joel Huerta

Infrastructure Engineer, Technical Incident Manager with 20 years of IT experience leading enterprise-wide
incident response, service restoration, and operational resilience initiatives. Proven track record of
managing high-impact outages, coordinating cross-functional teams, and driving root cause analysis to
prevent recurrence. Skilled in ITIL-based service management, stakeholder communication at the executive
level, and continuous process improvement. Recognized for maintaining system stability in complex, high-
availability environments while improving response times and reducing critical service outage and imapct.

Infrastructure Engineer & Technical Incident Manager with 20 years of IT experience leading enterprise-wide
incident response, service restoration, and operational resilience initiatives. Proven track record of
managing high-impact outages, coordinating cross-functional teams, and driving root cause analysis to
prevent recurrence. Skilled in ITIL-based service management, stakeholder communication at the executive
level, and continuous process improvement. Recognized for maintaining system stability in complex, high-
availability environments while improving response times and reducing critical service outage and impact.

Bachelors of Science in Information Technology