Joe Phelan

I am one who believes in working smarter, not harder, while still providing a high level of service. Service equals expectations plus one which means that doing just a little more than what is expected makes a world of difference to guests, clientele, and colleagues. I have the ability to accomplish anything by putting my mind to it. Learning has always been very important to me. I have some unique talents and interests. I am a musician who has dedicated time into learning an instrument, which is very much like learning a second language. It takes dedication and time to do anything well. 

Event Operations Manager

Primary Responsibilities: 

• Assists with the overall management, planning and policy development for university events; plans, organizes, reservations, special events and related programs.
• Oversees and manages recruiting, training, scheduling and management of student event staff; coordinating the efforts to include preparing meeting rooms and supporting all spaces that are programmed including the setting up of tables, chairs, audio visual and technology needs and other equipment as needed
• Executes individually, collectively and or schedules student staff to implement all approved EMS reservation requests.
• Establishes and maintains successful and effective relationships with campus and community and serves as an event manager and works collaboratively on special events (i.e. Commencements, Convocation, Cultural Affairs, etc.) as required.
• Collaborates and coordinates with appropriate departments and provides technical expertise and recommendations in the evaluation, purchase, upgrades, and maintenance of AV and technology and other event equipment.
• Interprets and explains university policies and procedures to both internal and external constituents.
• Assists in drafting, reviewing and evaluating event management policies and procedures; conducts research and prepares reports relating to the same.
• Assists in the expanding the development and department utilization of the EMS event reservation system.
• Provides daily operational supervision and assists the director with management of staff.
• Assists and works with external vendors including researching and obtaining quotes for goods and services necessary to support events per university policies and guidelines.

Additional Responsibilities:

• Art Gallery Curator 
• Office Driver
• Covid-19 Contact Tracing Team

Master of Science in Applied Communications                                                                                              May 2015

Fitchburg State University                                                                                                160 Pearl Street, Fitchburg, MA

Bachelor of Science in Sociology                                                                                                             December 2011

Fitchburg State University                                                                                                160 Pearl Street, Fitchburg, MA

Google IT Support Professional Certificate                                                                                          December 2022

Skills Gained: 

• Basic Computer Architecture. Operating Systems (Window, Linux), Remote connection and virtual machines, Computer networking, Software management, Troubleshooting, Customer service, Routing concepts, VPNs and proxies, Permissions, Package and Software Management, Process Management, Resource monitoring, Systems Administration, Configuration, Centralized Management, Implementing/managing directory services, Data management and recovery, IT security, Cryptology/encryption, Hashing, Network Security

Google IT Automation with Python Professional Certificate                                                                January 2023

Skills Gained:

• Using version control, Troubleshooting and Debugging, Python Programming, Configuration Management, Automation, Basic Python Data Structures, Fundamental Programming Concepts, Basic Python Syntax, Object Oriented Programming (OOP), Setting up your development environment, Regular Expression (REGEX), Testing in Python

Google Project Management Professional Certificate                                                                               In Progress

Skills Gained: 

• Organizational Culture, Career Development, Strategic Thinking, Change Management, Project Management, Stakeholder Management, Business Writing, Project Charter, Project Planning, Risk Management, Task Estimation, Procurement