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Customer Service / Support
JoAnne Tayazime

JoAnne Tayazime

Office Support
Buckeye, Maricopa


About JoAnne Tayazime:

Dynamic, success drive, self-motivated professional with years of experience 



Director of Pre-Serve (June 2022 – Present)

  • Plan and monitor the day-to-day running of the department to ensure efficiency 
  • Making sure that legal documents are prepared and filed in a timely 
  • Track where court filings are in the process from beginning to completion
  • Oversee all rejected court filings and attempt to reach a solution
  • Review, research and resolve Pre-Serve generated reports on a weekly basis
  • Identify, develop, and implement key procedural infrastructure and enhanced workflow 
  • Organize and provide new hire trainings. Tracks progress and develop a training plan to ensure team members are given the chance for success
  • Set clear goals and expectations for all direct reports on a weekly basis
  • Oversee customer support process and organize them to enhance customer satisfaction
  • Responsible for interviewing and hiring Process Servers in Arizona, Colorado, Utah, Nevada and New Mexico; Negotiate Process Server’s pay rate
  • Following up with Process Servers with service status

Pre-Serve Court Specialists  (March 2012 – June 2022)

  • Verify and sort legal documents from clients
  • Prepare and process legal documents to and from court filing
  • Contact local, out of area, and out of state courts to request unreturned court filings
  • Process incoming mail
  • Perform data entry utilizing Tag Process internal court case Management System called Red Knuckles
  • Enter and update  relevant case information 
  • Verify and review incoming legal documents from court 
  • Prepare, scan, and assign legal documents to process servers
  • Answer any service questions from clients and process servers



Operations Supervisor (2006-2011)

  • Accountable for training and managing a 21-member staff, conducting performance reviews, recommending process improvements, and implementing new operational policies, procedures, and workflows
  • Collaborated with other departments regarding questions/issues, provided support to the Operations Manager, and performed all facets of month-end billing 
  • Effectively communicated project expectations to team members in a timely and clear fashion
  • Estimated the resources and participants needed to achieve operational goals
  • Delegated tasks and responsibilities to appropriate personnel
  • Identified and resolved issues and conflicts within the operations team

Special Projects Manager (1999-2006)

  • Managed and controlled all the projects both on site and off-site, in the most cost effective and customer satisfying manner by leading and coaching a high performance team
  • Effectively ensured prompt and accurate completion of all projects
  • Managed and evaluated project needs, time frames, and costs
  • Researched and resolved project issues and implement project plans
  • Managed, monitored, and evaluated project workflows and staffing
  • Accurately processed project financial
  • Created and implemented numerous worksheets and documents that helped handle any workload
  • Designed training manuals for both Account Management and Sales so that they have a better understanding of the requirements needed for a successful project
  • Developed and maintained internal and external relationships through exceptional problem solving, ownership and follow through

Office Manager (1996-1999)

  • Oversaw the daily office operations which included human resources, accounts payable, accounts receivable, billing, customer service, and data entry
  • Provided timely and accurate financial data analysis
  • Managed and monitored workflow and reporting with direct responsibilities for insurance claims, worker’s compensation, and other sensitive areas
  • Responsible for recruiting, developing, coaching, motivating, retaining, and evaluating qualified staff
  • Managed all month end reporting requirements. Reviewed and audited monthly reports in order to understand and communicate results
  • Conducted personnel evaluations, implementing training programs, and establishing wage incentives

Data Entry Supervisor (1994-1996)

  • Managed and directed a team of 20 data entry operators
  • Directly responsible for recruiting, developing, coaching, motivating, retaining, and evaluating qualified staff
  • Ensured prompt and accurate data entry of customer information
  • Researched and resolved system data issues
  • Interfaced and coordinated with operations, customer service, sales, and account management
  • Managed and monitored workflow and reporting for the data entry department
  • Recommended changes in the data entry work procedures to improve department’s daily productivity


Business Management, BS

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