JoAnne Tayazime

Dynamic, success drive, self-motivated professional with years of experience 

TAG PROCESS SERVICE (2012-Present)

Director of Pre-Serve (June 2022 – Present)

• Plan and monitor the day-to-day running of the department to ensure efficiency 
• Making sure that legal documents are prepared and filed in a timely 
• Track where court filings are in the process from beginning to completion
• Oversee all rejected court filings and attempt to reach a solution
• Review, research and resolve Pre-Serve generated reports on a weekly basis
• Identify, develop, and implement key procedural infrastructure and enhanced workflow 
• Organize and provide new hire trainings. Tracks progress and develop a training plan to ensure team members are given the chance for success
• Set clear goals and expectations for all direct reports on a weekly basis
• Oversee customer support process and organize them to enhance customer satisfaction
• Responsible for interviewing and hiring Process Servers in Arizona, Colorado, Utah, Nevada and New Mexico; Negotiate Process Server’s pay rate
• Following up with Process Servers with service status

Pre-Serve Court Specialists  (March 2012 – June 2022)

• Verify and sort legal documents from clients
• Prepare and process legal documents to and from court filing
• Contact local, out of area, and out of state courts to request unreturned court filings
• Process incoming mail
• Perform data entry utilizing Tag Process internal court case Management System called Red Knuckles
• Enter and update  relevant case information 
• Verify and review incoming legal documents from court 
• Prepare, scan, and assign legal documents to process servers
• Answer any service questions from clients and process servers

IRON MOUNTAIN, RECORDS MANAGEMENT (1994-2011)

Operations Supervisor (2006-2011)

• Accountable for training and managing a 21-member staff, conducting performance reviews, recommending process improvements, and implementing new operational policies, procedures, and workflows
• Collaborated with other departments regarding questions/issues, provided support to the Operations Manager, and performed all facets of month-end billing 
• Effectively communicated project expectations to team members in a timely and clear fashion
• Estimated the resources and participants needed to achieve operational goals
• Delegated tasks and responsibilities to appropriate personnel
• Identified and resolved issues and conflicts within the operations team

Special Projects Manager (1999-2006)

• Managed and controlled all the projects both on site and off-site, in the most cost effective and customer satisfying manner by leading and coaching a high performance team
• Effectively ensured prompt and accurate completion of all projects
• Managed and evaluated project needs, time frames, and costs
• Researched and resolved project issues and implement project plans
• Managed, monitored, and evaluated project workflows and staffing
• Accurately processed project financial
• Created and implemented numerous worksheets and documents that helped handle any workload
• Designed training manuals for both Account Management and Sales so that they have a better understanding of the requirements needed for a successful project
• Developed and maintained internal and external relationships through exceptional problem solving, ownership and follow through

Office Manager (1996-1999)

• Oversaw the daily office operations which included human resources, accounts payable, accounts receivable, billing, customer service, and data entry
• Provided timely and accurate financial data analysis
• Managed and monitored workflow and reporting with direct responsibilities for insurance claims, worker’s compensation, and other sensitive areas
• Responsible for recruiting, developing, coaching, motivating, retaining, and evaluating qualified staff
• Managed all month end reporting requirements. Reviewed and audited monthly reports in order to understand and communicate results
• Conducted personnel evaluations, implementing training programs, and establishing wage incentives

Data Entry Supervisor (1994-1996)

• Managed and directed a team of 20 data entry operators
• Directly responsible for recruiting, developing, coaching, motivating, retaining, and evaluating qualified staff
• Ensured prompt and accurate data entry of customer information
• Researched and resolved system data issues
• Interfaced and coordinated with operations, customer service, sales, and account management
• Managed and monitored workflow and reporting for the data entry department
• Recommended changes in the data entry work procedures to improve department’s daily productivity

Business Management, BS