Jim Hook

I currently work at PSA Airlines; I assist Pilots and Flight Attendants with compliance issues, technology upgrades and user training on tools and websites.  I also maintain FAA reports and reliability issues.  I also have 25 years of Customer sales support experience including contract negotiations, renewal customer meeting and setting up accounts, satisfying billing issues and participating in customer auditing for permissible usages in using the services. Conducting welcome calls for new clients to secure retention.  Working as a liaison between external customers and internal departments to resolve many outstanding issues to solution.  Project managed several system platform changes to satisfy customer requirements. Training coordinator and educating internal and external customers on business systems and tools on an ongoing basis. I also have extensive knowledge in Siebel Analytics, CRM Management tools, TotalSource, Salesforce and excel. 

I also feel like this position provides the responsibilities where my goal driven personality and in-depth passion for internal/external customer service and assistance within the industry will make a positive contribution to your environment.

I look forward to discussing the position more with you soon.

I have extensive experience with acting as a liaison between external customers and internal departments.  This included working with contractual issues, renewal negotiations, pricing plans options and order management verification.   I also feel like this position provides the responsibilities where my goal driven personality and in-depth passion for internal/external customer service and assistance within the industry will make a positive contribution to your environment.

I also have extensive knowledge working with PowerPoint, excel, WORD and outlook.  MYCRM, Salesforce, Oracle systems. 

High School graduate and 2 years of College (Sinclair) did not graduate.