Jill Jessen

Professional administrative assistant with 3+ years of experience supporting a county office of 11 employees and 300+ program area volunteers with everything from taking minutes to coordinating presentations and preparing data reports. Track record of being organized and adaptable to avoid disruptions in service and goals. Basic knowledge of Microsoft Office Suite, Canva, WordPress, Google Workspace, Teams, and Zoom. 

Galveston County, Texas - Parks Department Texas A&M AgriLife Extension Services Administrative Assistant - Horticulture                        2022 - PRESENT 

Performs word processing duties, monthly and yearly reporting, marketing, maintains departmental calendars, inventories and orders supplies as necessary.

Coordinates public programs, events, and volunteer activities. 

Reviews and makes corrections in timekeeping application for department staff. 

Provides information and assistance to public inquires by phone, in person, or email; takes messages or forwards to appropriate staff; greets and assists visitors. Performs related work as assigned. 

Amegy Bank     Sr. Client Service Associate                2016 - 2022

Mentor, monitor, coordinate scheduling and workflow, reporting, and ensure policy and procedure compliance of Client Service Associates. 

Delivers exceptional customer service, while listening for intent. Assist management in efficient daily operations. 

Performs Client Service Associate functions as required. 

White House Black Market     Store Manager             2012 - 2016   

Responsible for recruiting, hiring, and development of store associates. Review and assess associates to provide feedback and coaching. 

Perform scheduling, payroll, inventory, and policy and procedure compliance. 

Promote customer service. Resolve customer inquiries and complaints. 

Maintain overall visually appealing store while promoting customer safety and accessibility

SAN JACINTO COMMUNITY COLLEGE 

Associates of Arts in Social Sciences

Graduated May 2001