Jessica White

Highly motivated and professional Patient Experience Specialist with over 10 years of experience providing high-level support to company managers and Presidents as well as CNOs, CEOs and clinical directors. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with others. Possesses exceptional interpersonal skills with a proven ability to work independently and as part of a team.

Patient Service Representative
10/2024 - Current 
Advanced Urology Institute – Oxford, FL 

• Verified insurance eligibility and coverage for patients. 
• Provided exceptional customer service to patients, answering questions and addressing concerns. 
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic. 
• Filed and maintained patient records in accordance with HIPAA regulations. 

Patient Experience Specialist
01/2022 - 09/2024 
Memorial Medical Clinics / Memorial Med Spa 

• Responsible for providing a courteous and warm welcoming to patients upon their arrival at the clinic 
• Checking patients in and entering all confidential patient information in such as: patient demographics, patient insurance and all other relevant information into the electronic database 
• Making sure to collect all co-payments at the time of service plus answering a multi-line phone system 
• Carry out all daily tasks designated by higher ups and communicating with physicians, nurses, and other staff members 

Reservations Manager
01/2014 - 01/2022 
Student Adventure Travel LLC 
• Booked and reserved all group functions, managed trip insurance requirements plus all transportation and lodging needs 
• Kept on top of the bookkeeping for each group as well as coordinating each itinerary to make sure all trips ran smoothly 
• Prepare and distribute yearly finance reports, handle all documentation and maintained all group files 
• Coordinated travel arrangements and accommodations for company executives and extra guests

Bachelor's of Science: Clinical Psychology, Interpersonal Communications
Expected Graduation in 05/2027 
Southern Illinois University Edwardsville - Edwardsville, IL 

Associate of Arts: Psychology
Graduation 05/2024 
John Wood Community College - Quincy, IL 

High School Diploma
Graduation 01/2017 
Illini West High School - Carthage, IL