Jessica Carnell

I focuses on streamlining operations, enhancing team performance, and improving customer satisfaction to drive business success. Her career has been primarily in the tax and franchise management sectors, where she has applied these skills to a variety of functions from marketing and training to operational oversight and staff development.
MY service skills are extensive and focus on improving operational efficiency, productivity, and profitability for organizations. Key service skills include:

• Customer Service and Conflict Resolution: She can e effectively respond to customer requests via phone and email, answer questions, and maintain a professional demeanor even when dealing with unhappy customers.
• Training and Development: She has a proven track record in recruiting, training, and developing large teams, overseeing employee training and retraining, and providing constructive feedback to help employees improve and advance.
• Team Management and Leadership: She is skilled in employee scheduling, team building, team management, and setting aggressive goals to boost motivation and drive company success.
• Operational Improvement and Problem Resolution: She excels at identifying areas for improvement, modernizing operational procedures, implementing automation programs and simplified job aids, and leveraging performance data for strategic decision-making.
• Communication: She possesses strong interpersonal and written communication skills, public speaking abilities, and experience presenting at industry events.
• Technical Proficiency: She is proficient in various systems and tools such as G-suite, Slack, Canva, QR code development, and general tech support, which she uses to enhance communication and workflow.
• Clerical and Organizational Support: Her skills include data entry, maintaining office equipment, improving filing systems for confidential records, and general clerical support.