Jeremy Yates

Automotive service professional

Jeremy Yates

1022 Russell Road

Noxapater, Mississippi, 39346

Empire Truck Sales, LLC  ​Service Director​Nov 2022- Present

Oversee Service and Parts to ensure customers receive a quality experience, build strong, long term relationships, and continuously strive to improve CSI by developing team members to better serve our customers. Actively recruit talent into the service department and grow current team, build competitive pay plans, closely monitor service Drive customer interaction, evaluate team, maintain shop productivity, analyze financial reports to ensure a healthy bottom line is maintained, audit warranty practices, and ensure team training is at or above manufacturer requirements.

 Hallmark Hyundai/Genesis of Jackson  ​Fixed Operations Director​July 2022- Nov 2022

I transferred to other company location to turn around failing CSI and financial strain of fixed operations. Established structure, rebuilt technician pool, hired and trained quality team members which produced two months of positive and record sales. Reviewed and set department goals and individual goals for team members, brought shop into OSHA compliance and implemented daily processes enforced by shop foreman and team leaders. I provided structured pricing for both locations in Ridgeland and Flowood.

 Hallmark Hyundai, Ridgeland, MS​​Service Manager​October 2021 – July 2022

Forecasts goals and objectives for the departments and strives to meet them. Hire, train, motivate and monitor the performance of the service and parts department managers. Prepare and administer an annual operating budget for the service and parts departments. Maintain reporting systems required by general management and the manufacturer. Attend manager meetings. Monitor the performance of the service and parts departments. Strive for harmony and teamwork within the departments and with all other departments. Understand and comply with federal, state and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understand and ensure compliance with manufacturer warranty and policy procedures. Hold weekly department meetings. Establish and maintain good working relationships with customers to encourage repeat and referral business. Foster professional employee development and coordinate with department managers to determine need for advanced training. Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Make customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers. Handle customer complaints immediately and according to dealership’s guidelines. Administer warranty claims, reviews warranty policy adjustments, understand and apply warranty guidelines and ensure correct processing of claims, and communicate warranty information and clarifications to customers. Develop dealership service and parts pricing plans and recommend to dealer or general manager. Work with parts and service managers to find ways to improve the overall profitability of the dealership. Keep abreast of new equipment and tools available and recommends purchases. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.

 Bullock Toyota Louisville, MS​Fixed Operations Manager​April 2020 - August 2020

Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance. Directed the hiring and training of managers for the service and parts departments. Worked with department managers to improve profitability and efficiency. Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines. Creating dealership service and pricing policies for approval by the general manager. Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

 Barnes Crossing Auto Sales Starkville, MS​Service & Parts Manger​July 2017 - April 2020

Supervise the work, and manage all aspects of the Parts and Service Department. Ensure leadership, which enabled me to monitor all daily processes that include customer sales, internal parts sales, inventory control, parts purchasing, vendor relations, special orders, monthly/quarterly inventory, and pricing. The Ensure that both the hard parts and retail parts store are maintained in an organized and neat manner. Establish weekly work schedules. Establish cash control procedures to ensure that the daily closed tickets and customer payments are delivered to the appropriate individual in the Accounting Office. Establish a training program that allows the parts and service personnel the opportunity to increase product knowledge, sales skills, and daily operations knowledge including computer data entry skills. Produce a monthly report to the General Manager that records parts and service sales revenue and gross profit for the month and compared last year’s figure with the current month’s figure. Also, to make sure that bi-weekly payroll time cards and monthly commission sheets for parts personnel are accurate and submitted in a timely manner accounting.

 Bullock Toyota Louisville, MS​​Parts Manager ​​​June 2013 – July 2017

Supervise the work, and manage all aspects of the Parts Department. Ensure leadership, which enabled me to monitor all daily processes that include customer sales, internal parts sales, inventory control, parts purchasing, vendor relations, special orders, monthly/quarterly inventory, and pricing. The Ensure that both the hard parts and retail parts store are maintained in an organized and neat manner. Establish weekly work schedules. Establish cash control procedures to ensure that the daily closed tickets and customer payments are delivered to the appropriate individual in the Accounting Office. Establish a training program that allows the parts personnel the opportunity to increase product knowledge, sales skills, and daily operations knowledge including computer data entry skills. Produce a monthly report to the General Manager that records parts sales revenue and gross profit for the month and compared last year’s figure with the current month’s figure. Also, to make sure that bi-weekly payroll time cards and monthly commission sheets for parts personnel are accurate and submitted in a timely manner.

Toyota Certified Service Manager

Toyota Certified Parts Manager

Hyundai Master Service Manager Certified

Genesis Service Manager Certified

Proficient in Dealertrack, CDK, Affinitiv

Chris Collins Inc. Service Drive Revolution Training

EDUCATION

Noxapater Attendance Center Noxapater, MS

High School Diploma, May 2003

Mississippi Law Enforcement Training Academy Pearl ,MS

Jun 2006-Aug 2006

East Mississippi Community College Starkville, MS

Completed coursework towards Criminal Justice, May 2015