Jeremy Tijerina

Project Manager with extensive experience in overseeing financial operations and enhancing process efficiency.  - Managed cross-functional teams to streamline workflows and improve customer satisfaction.  - Collaborated on projects that reduced operational costs and service-level agreement timelines. - Demonstrates expertise in project planning, risk assessment, and resource management to drive strategic improvements and meet organizational goals.

ATT                                                                                                                                                      San Antonio

Specialist Financial Systems Analyst                                                                                                               2022 - 2024

Conducted controls testing and collaborated in audit processes, applying detailed data analysis to enhance compliance.

•   Designed and managed a SharePoint site to facilitate clear departmental communication, improving project timelines and efficiency.

•   Collaborated with Ernst & Young on global audits, ensuring error-free outcomes and validating over $5M in monthly billing across multiple regions.

•   Performed advanced data analysis to address billing discrepancies, maintaining customer satisfaction through timely issue resolution.

ATT                                                                                                                                                      San Antonio

Project Manager Billing Ops                                                                                                                        2014 - 2022

Led a team of 21, optimizing workflows to align with strategic initiatives while maintaining compliance with union standards.

•   Implemented Six Sigma methodologies to significantly reduce investigation tickets, refining financial controls by identifying a $9.5 million billing error.

•   Executed strategic process enhancements that streamlined operations, cutting headcount by 70% and improving service levels from 10 to 2 days.

•   Pursued comprehensive exposure in billing operations, selected for exclusive rotation among six members of the Finance Department.

ATT                                                                                                                                                      San Antonio

Manager U-Verse Operations                                                                                                                       2010 - 2014

Successfully managed a team of 15 representatives focused on U-Verse service support, enhancing customer satisfaction and issue resolution. Roof cause analysis and process improvement to create positive trending on key metrics.

•   Led the transition of AT&T's Windsor call center to support U-Verse, and implemented performance tools that improved first-call resolution rates by 25%.

•   Designed and implemented a Team Lead program adopted across multiple departments. Trained representatives aspiring to advance into management roles, focusing on enhancing their skills in data analysis, training documentation, process improvement, and aligning with corporate expectations for managerial performance.

•   Managed multiple teams of 15 representatives, focusing on reducing repeat issues, enhancing training effectiveness, and mentoring employees seeking advancement. Delivered monthly presentations to highlight performance metrics and strategic focus areas, driving continuous improvement to several levels of leadership.

Bachelors degree psychology from ut-San Antonio. 
 

Pmp certificate