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Boerne
Jessica Jung

Jessica Jung

IT Support Specialist

Technology / Internet

Boerne, Kendall

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About Jessica Jung:

IT Help Desk & Computer Repair Tech |Customer Support Professional | Tech-Savvy | Problem Solver | People-Focused

Experience

Help Desk Support (Tier 1–2)
• Computer Repair & Diagnostics
• Windows & macOS Support
• Software Installation, Updates & Licensing
• Remote Support Tools & ticketing Systems 
• Network Connectivity & Wi-Fi Setup
• Hardware Configuration & Upgrades
• Documentation & Knowledgebase Management
• Root- Cause Analysis & Troubleshooting

Education

CompTIA A+ (earned – expired)
- Microsoft Certified Professional (MCP)
- Cisco CCNA (coursework completed)

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