Jelly__ Donut

My skill set includes advanced capabilities in Multitasking, Public Speaking, Communications, Time Management, and Organization. I also have a solid background in Customer Service, Safety Procedures, Problem Solving, and technical knowledge. I am eager to bring my expertise in customer interaction and management to your team, contributing to the standards of passenger service your company is known for. I am looking forward to the possibility of discussing how I can contribute

Prospect Airport Services— Baggage Handler

March 2022 - April 2022

Loading and unloading luggage: Manually loading and unloading

suitcases, bags, and other items from the aircraft cargo hold using

baggage handling equipment

Sorting luggage according to destination and loading it onto the

appropriate conveyor system.

Identifying and reporting damaged, suspicious, or mishandled

baggage

Assisting passengers with luggage inquiries

Adhering to safety guidelines regarding lifting heavy items,

operating machinery, and maintaining proper posture.

Lufthansa — Passenger Service Agent

July 2024 - PRESENT

Responsible for Passenger Check in, Boarding & Baggage Services.

Interact with Airline customers

Emphasis on Quality Services

Demonstrate a Safety-First attitude

Greet passengers, verify identification and tickets, process check-in

on computer systems, and issue boarding passes.

Assist passengers with disabilities, unaccompanied minors, or other

special requirements.

Interact with passengers in a friendly, professional, and helpful

manner, even during stressful situations

Depaul University—

Bachelor’s in Computer

science

September 2024 - PRESENT

William Howard Taft

High School — Diploma

in General Education

September 2020 - June 2024