Sarah McIntosh

Customer-focused professional with proven experience in leasing, retention, sales, and benefits support. Skilled at building strong client relationships, resolving issues efficiently, and delivering exceptional service to enhance satisfaction and loyalty. Adept at managing high-volume inquiries, coordinating with cross-functional teams, and driving results in fast-paced environments. Committed to creating positive customer experiences and supporting business growth.

High-volume inbound calls, account management, contract review, compliance, and customer retention. Managed resident accounts and handled sensitive payment and lease-related conversations.                 High-volume inbound and outbound calling environments.                             Account tracking, follow-ups, and resolution.                                     Retention-focused conversations with customers under pressure.

High School - Diploma 12