Jeffrey Hartman

Maintained/Marketed list of 900 patrons in personal database

* Judged patron play against criteria set for VIP amenities

* Organized and hosted patron dinners and VIP events on and off site

* Tele-marketed future shows/events to active/ inactive guests

* Greeted new customers and provided property tours

* Facilitated credit lines for prospective casino players

* Tele-marketed to 180 day inactive casino patrons

EXPERIENCE:

Player Development FOXWOODS CASINO

Development Director 10/31/16 – Present

* Maintained/Marketed list of 900 patrons in personal database

* Judged patron play against criteria set for VIP amenities

* Organized and hosted patron dinners and VIP events on and off site

* Tele-marketed future shows/events to active/ inactive guests

* Greeted new customers and provided property tours

* Facilitated credit lines for prospective casino players

* Tele-marketed to 180 day inactive casino patrons

Player Development FOXWOODS CASINO

Development Executive 10/25/13 – 10/31/16

* Maintained/Marketed list of 1200 patrons in personal database

* Judged patron play against criteria set for VIP amenities

* Organized and hosted patron dinners and VIP events

* Tele-marketed future shows/events to active/ inactive guests

* Greeted new customers and provided property tours

* Facilitated credit lines for prospective casino players

* Tele-marketed to 365 day inactive casino patrons

Player Development FOXWOODS CASINO

Casino Sales Executive 11/14/10 – 10/25/13

* Tele-marketed to 60-90-120 day inactive casino patrons

* Averaged 75 outbound telephone calls/emails per day

* Offered amenities to patrons based on their play history  

* Secured accommodations for returning ranked players

* Created marketing accounts for new prospective guests

Casino Marketing FOXWOODS CASINO

Casino Host           4/24/05 - 11/14/10

* Judged patron play against criteria set for VIP amenities

* Maintained list of customers in personal database

* Secured accommodations for returning ranked players

* Organized and hosted patron dinners and VIP events

* Tele-marketed future shows/events to inactive guests

* Greeted new customers and provided property tours

* Facilitated credit lines for prospective casino players

* Arranged and logged VIP show room seating

* Distributed VIP show room tickets to arriving guests

* Created marketing accounts for new casino patrons

* Followed Casino Marketing efforts through to their completion

* Offered amenities to patrons based on their play history  

Two Trees Inn FOXWOODS CASINO

Front Office Manager           9/17/04 - 4/23/05

* Managed front desk supervisors, agents, bell, and retail staff

* Created and implemented front office policies

* Maintained staffing and expenses within budget guidelines

* Hired prospective hotel employees

* Trained staff in AAA hospitality and safety expectations

* Prepared monthly hotel budget and occupancy reports

* Scheduled staff based on weekly/monthly occupancy projections

* Ordered equipment, goods, and services for 280 room hotel

* Organized arriving corporate, entertainment, and bus groups

* Disciplined staff according to hotel policies and procedures

* Calculated and secured daily front desk and retail monetary drop

FOCUS Department FOXWOODS CASINO

Shift Manager           9/1/94 - 10/11/97

          11/6/00 – 9/16/04

* Managed 70 person casino reservation call center

* Monitored and increased flow of inbound telephone calls

* Allocated representative phone call availability

* Maintained consistent service levels of 75% and higher

* Interviewed and hired all prospective FOCUS representatives

* Scheduled agents to guarantee maximum phone call coverage

* Ensured representative adherence to AAA hospitality standards

* Critiqued representative task performances

* Reviewed representative merit increases on a yearly basis

* Tabulated weekly staffing payroll

* Represented GUEST SERVICES on casino’s Central Safety Panel

* Provided a safe and clean working environment

* Followed Casino Marketing efforts through to their completion

Great Cedar Hotel FOXWOODS CASINO

Two Trees Inn

Shift Manager           10/11/97 - 11/6/00

* Managed staff of 12 front desk agents and 10 bellmen

* Facilitated daily hotel occupancy and departure procedures

* Ensured staff adherence to AAA hospitality standards

* Interviewed, hired, and trained prospective staff members

* Secured patron and staff monetary transactions

* Prepared front desk and housekeeping staff for group arrivals

* Ordered equipment, goods, and services for 312 room hotel

* Tabulated daily hotel occupancy reports

* Scheduled staff based on weekly/monthly occupancy projections

* Disciplined staff according to hotel policies and procedures

* Provided service to hotel VIP and entertainment arrivals.

EDUCATION:

Stonehill College North Easton, MA

B.A. Political Science 1988 - 1992