Jarred Heller

A technician who can diagnose and resolve GFIBER Internet, Xfinity Internet, phone, cable box, security and/or computer related issues with a customer service focus. Has an exceptional driving record and low drivecam score. Is known for completing work assignments accurately and that adheres to the guidelines. Driven to ensure the customers' issues get resolved in a timely manner. Also is known for "going above and beyond" tackling tasks beyond the job scope. Is also an Electrical Trainee (Washington state) for assisting in installing or repairing Xfinity Security Cameras.

Security & Cable Installation Technician 

Prince Telecom LLC - Sumner, WA 

June 2019 to Present 

Installed, Setup and/or Repaired coaxial or ethernet Wireless Routers, Cable TV Boxes and Home Security devices for GFIBER and Xfinity Customers' Houses or Apartments: 

Ensured Coaxial wired Xfinity services are properly grounded and adhere to Xfinity Standards. 

Installed GFIBER service & router wifis for customers with emphasis on time management and communication.

Certified as an Electrical Trainee. 

Installed Security Cameras that adhere Washington State Power Companies' standards under Electrician Supervisors' permits. 

Safety Champion Award for exceptional Safe Driving for four years without a major drivecam incident. 

Infrastructure Technician 

Infrastructure Tech- National Communications Services, Inc - Bellevue, WA April 2008 to June 2019 

Move-Add-Connect-Repair-Delete Fax Lines, Analog Lines, VoIP phones around Microsoft's Redmond campus: 

Experience in customer communication and demonstration of VoIP phones and Skype usage. 

Troubleshoot & resolved customer's phone issues, ethernet cables and Network Jacks. Demonstrated commitment to writing detailed and thorough info for repair logs. Installed Conference Phone and AV equipment into conference tables. 

Eliminate waste of non-used phone numbers by having them deleted. 

Removed non-used 2-pair & 25-pair wires and network cables to conserve network, 66 or 110-block frame resources. 

Ensured reliability by using Outlook's tags as a follow-up reminder to answer back email and/or tasks to complete. 

Carefully ran ethernet cables and 25-pair wires through the ceilings and/or under the floor tiles. 

Setup VoIP phone servers & patch panels on Lab Racks. 

Service Writer/Technician 

CompUSA - Kirkland, WA 

January 2006 to January 2007 

Repaired computers and served customers for the Store's Tech Shop: 

Recommended services ensuring a quality repair to resolve issue(s) affecting existing computer. Assisted customers to and specified RAM, CPU, Motherboard, CD/DVD drive, peripheral, and/or software package. 

Diagnosed computer and defective components and/or software problems. Repaired computer by installing replacement components and/or fixed software issue to ensure a quality repair. 

Performed part orders, pricing, and researched part numbers for system specific component replacement. 

Kept descriptive notes for repair history, and contacted Customers with progress reports. 

Field Tech 

Corporate Moving Systems - Kent, WA 

July 2005 to December 2005 

January 2007 - April 2008 

Field Tech 

Lile Relocation Services - Kent, WA 

April 2004 to June 2005 

IMAC (Install-Move-Add-Change) Windows and Macintosh computer workstations around Microsoft's Redmond campus: 

Prepared, performed workstation and server relocation, including tear down, label peripherals, label cable ends, and assemble into easily retrievable packages for move. Successful setup of workstations in which there were very few post move issue requests. Worked help desk to troubleshoot and resolve customer's post-move computer issues. Resolved video, network, keyboard, mouse, switchboxes, and VoIP phones issues. 

Teaching Assistant 

Bellevue Community College - Bellevue, WA 

March 2004 to June 2004 

Successfully taught computer troubleshooting and analysis skills to benefit of non-technical students: 

Researched computer related topics for classroom presentations. 

Analyzed student work to ensure adherence to class objectives and outline. 

Lab Tech (Intern) 

Bellevue Community College - Bellevue, WA 

April 2003 to March 2004 

Worked in a PC installation and maintenance classroom lab to help students and maintain equipment: 

Salvaged computer parts such as power supplies and Ethernet cables to reduce waste. Created report logs for maintenance to show consistency in both individual computers and network performance. 

Edited technical documents for content to maintain quality of learning and monitor student performance.

A.A. in Information Technology 

Bellevue Community College - Bellevue, WA 

July 2004 

A.A. in Information Technology 

Bellevue Community College - Bellevue, WA 

March 2003