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New York City
Janeth Guaman

Janeth Guaman

Shift Leader; CPR, AED & Food Protection Licensed

Customer Service / Support

New York City, New York

Social

Services offered

I have about two years of experience in customer service, strong time management skills, and a proven ability to work effectively in a team. Currently, I serve as a shift manager and hold certifications in CPR, AED, and first aid. Additionally, I possess a New York State food protection license, which allows me to oversee restaurant operations while ensuring compliance with food safety, cleanliness, and customer service standards.

I am a quick learner who thrives in fast-paced environments, which enables me to use my time effectively and learn from my mistakes. Although I tend to ask many questions, this approach helps me gain a better understanding of the tasks required of me.

Customer service
Shift manager
Approximate rate: USD$ 20 per hour

Experience

Sunderraj Family | Private Babysitter | Queens, NY | 11/2019 - Present

  • Maintained a healthy meal schedule and provided fresh meals
  • Ensured a safe environment for the child
  • Provided emotional and physical support 
  • Created fun, educational, and interactive activities for the child

Summer Youth Employment Program

Queens SNAP Center, Desk Clerk                                                                    Summer 2021

  • Responsible for filing and storing the company’s paperwork and files
  • Printed and scanned required files and documents for staff and supervisor
  • Uploaded company documents and files onto the SNAP database 

Edible Arrangements, Customer Service                                                          January 2023 - May 2023

  • Managed and prepared orders made online, by phone, and in person
  • Supervised orders, prepared and adequately stored
  • Ensured ready-to-go orders were sent to the correct address

DJ Nails, Receptionist                                                                                      Summer 2023

  • Made phone calls to customers about upcoming appointments
  • Guided customers to the right areas, ensuring their comfort and care.
  • Managed cashier and appointment book

Education

Education Levels: 
• High school diploma obtained from Middle College High School at LaGuardia Community College. 
• Some college experience, majoring in Exercise Science and Kinesiology at Bronx Community College, but no longer attending.

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