Janel Wagoner

Administrative, Account & Branding Support professional with 10+ years of experience in dynamic, fast-paced environments. Skilled in managing confidential health information, supporting clinical testing operations, and providing exceptional front desk service. Highly adept at multitasking, scheduling, and clear communication, with a keen eye for detail. Proven ability to balance core administrative responsibilities with creative branding support—contributing to marketing efforts through the development of promotional campaigns, event collateral, client engagement strategies, and branded documentation. Thrives in roles that blend organization, service, and strategy to support both individual and team success.

University of Colorado – Colorado Springs | Administrative Assistant II [2024 – Present] 

Job Duties: The duties and responsibilities of the position include, but are not limited to: - Covering the front desk, which include greeting and checking in and checking out patients/clients, answering phone calls, scheduling appointments, answering questions and directing people to the proper resources. - Collecting patient/client payments, preparing tickets in Electronic Medical Record and providing walkout receipts to patients/clients. - Collecting and entering student immunization records into student information system and assisting with immunization tracking requirements. - File maintenance and purging of inactive charts, including scanning into Electronic Medical Record system. 

StrataMed [Strata Integrated Wellness and Spa] | Front Desk, Back Office Administrator/Wellness Coordinator [2013 – 2017, 2019 – 2024] 

Wellness Coordinator for the front desk operations for a 29 physician/clinician health and wellness center. Trained on electronic medical records (EMR) system as well as electronic credit card processing, retail sales, patient intake and appointment scheduling. Assist with patient communications and marketing projects. Also supported the business operations for HealthYou, an affiliated company. Provide graphic design services for Strata and HealthYou. Proficient in Adobe InDesign, Publisher, SpaSoft, Helios, Canva, Google Suite, PowerPoint and Microsoft Office. Design print and electronic marketing collateral for publication. Supported a multitude of physicians and health experts in the fields of Cardiology, Internal Medicine, Naturopathic Medicine, Lifestyle Medicine, Chiropractic Medicine, Sports and Performance Medicine, Acupuncture, Nutrition, Laser therapy, I.V. therapies, Medical Aesthetics, Behavioral Health, Healing Touch, Fitness and Lifestyle, Medical Massage Ayurvedic Medicine, Fitness Medicine as well as a Nurse Practitioner and Registered Nurse. Performed all duties related to patient processing, including - Client scheduling – appointments and tests - Pre-visit paperwork - Building client charts to include monitoring for incoming lab results, medical records, etc. - Scanning records for the patient charts - Procurement and processing of medical records - Patient billing process - Communicate with patients regarding inquiries and complaints - Ensure patient satisfaction - Monitor and respond to email inquiries Performed administrative and receptionist duties which included: - Greeting all patients and visitors - Answering telephones, taking messages, following up on the messages, triage urgency of messages to ensure timely delivery and action - Filing of patient records - Ensure patient records and paperwork are current and accurate - Recording of all prescriptions and supplements for paper intake forms - Patients requiring labs – give instructions and lab locations - Process patient insurance - Support the clinical team - Triage incoming calls, produce a telephone encounter for every patient call - Proficient in the electronic patient recording system - Adherence to office policies and procedures - Responsible for ordering and maintaining all office supplies - Routinely check reception area, offices and treatment areas for cleanliness

 WellBiz | Sales and Client Services Specialist [2018 – 2019] Promoted program memberships and brand awareness, maintained client data, answered incoming calls and scheduled client services. 

Builders First Source | Inside Sales Representative [2017 – 2018] Provided customer service to retail customers and vendors, assisted with customer inquiries. Actively promoted company products and services, providing estimates and quotes in support of the sales process. Answered incoming calls and resolved customer grievances, working with senior staff on complex cases. 

HealthYou/Benefit Services Group | Administrative Coordinator [2013 – 2017] Provided customer service and administrative duties, assisted with onsite health screenings at employer locations, scheduled clinical team, prepared educational content for presentations, maintained client database and supported marketing and sales projects. Concurrently worked for Strata Med [Strata Integrated Wellness and Spa] in various capacities.

 USOC National Governing Bodies | Membership Assistant/Customer Service [2012 – 2014] Internships - Maintained membership databases, athlete rosters and provided customer service to sport members, processed and recorded payments.

Bachelor of Science| University of Colorado at Colorado Springs | 2008 – 2012 Received degree in Business Administration with a minor in Sport Management Diploma 

Air Academy High School | 2005 - 2008 General studies

Specialized Training/Classes/Certifications - Cardiopulmonary Resuscitation [CPR] Certification

 - Life Coaching Certification – Transformation Life Coaching Certification [2024] 

- Completing Ayurveda Certification – Ayurveda Practitioner Certification [2024] 

- Red Light Therapy Training Classes - Diet and Nutrition Training Classes