James Oleson

AMERICAN AIRLINES (Santa Barbara, CA)

Station Supervisor & Assistant General Manager 06/2022 to 05/2025

• Directed ground operations staff to ensure smooth check-in, gate operations, and baggage handling, enhancing overall customer service and operational efficiency.

• Consistently adhered to strict deadlines for reports, audits and payroll.

• Worked in a fast-paced environment, consistently finding solutions and overcoming adversity to maintain operational excellence.

• Managed inventory, supplies, and STORES operations, including receiving, storing, and distributing materials, to support aircraft maintenance and ensure timely availability of resources.

• Led corrective action plans following incidents, fostering a culture of safety and continuous improvement.

• Oversaw comprehensive staff training, including recruitment and performance evaluations.

• Enhanced station performance significantly, elevating the station score from a D to an A rating.

• Pioneered safety and security protocols as Ground Security Coordinator, ensuring compliance with all regulatory standards.

SIGNATURE PARKING (Santa Barbara, CA)

Operations Manager 09/2015 to 06/2022

• Managed valet operations for restaurants, high-end hotels, and private events, ensuring efficient service and exceptional guest experiences.

• Orchestrated logistics operations by coordinating vendors and optimizing costs.

• Trained employees in operational procedures and company policies.

• Maintained detailed records of transactions and resolved service related issues effectively.

• Engaged with high-profile clientele, consistency demonstrating discretion and professionalism

while adhering to strict confidentiality agreements including numerous NDAs.

Santa Barbara City College AA, Business Economics 2015-2018

Westmont College Relevant Coursework: Accounting Principles, Computer Science 2014-2015

Los Altos High School 2010-2014