JaMarcus Smith

My name is JaMarcus Smith.  At my current company, I am a trainer and manager at Sutherland. With my current and prior work experience, I work can offer you over ten years of training and managing call center representatives; project managementand excellent customer service. I am very proficient in Microsoft Applications such as Word, PowerPoint, Excel and Outlook.

• More than 10 years successful experience in customer service and support with recognized strengths in problem-solving

• Possess solid computer skills

• Excellent working knowledge using Microsoft Office products including Word Office and Excel.

• POSI software

• Bakesmart software

• Ability to train, motivate and supervise employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”