Jala Phillips

Currently as a Apparel Sales Lead and previously a Customer Service Specialist and an Apparel Sales Associate at DICK'S Sporting Goods, I deliver excellent service to customers, handle inquiries and complaints, process returns and exchanges, and maintain the store's appearance and inventory. I have developed strong communication, organization, and problem-solving skills through these roles, as well as speed training and team leadership abilities. I have also contributed to increasing sales and customer loyalty by providing product recommendations, upselling, and cross-selling.

In addition to my work experience, I have pursued a Bachelor of Science degree in interdisciplinary science with a concentration in professional sciences and a minor in biology at VCU. I am on the pre-med track. My goal is to become a dermatologist and help people with skin conditions and diseases. I am actively seeking resources and advice to prepare for medical school and the field of dermatology. I am passionate about learning new things, exploring different perspectives, and making a positive impact on people's lives.

Results-driven professional with leadership experience in retail management and food service, currently serving as a Retail Apparel Sales Lead at DICK’S Sporting Goods. Skilled in team training, customer engagement, cash handling, and operational efficiency. Clinical exposure includes shadowing Dr. Nadia Blanchet in plastic surgery, scribing patient visits, assisting with documentation, and supporting aesthetic procedures in a medical setting.

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Professional Experience Summary

Results-driven professional with leadership experience in retail management and food service, currently serving as a Retail Apparel Sales Lead at DICK’S Sporting Goods. Skilled in team training, customer engagement, cash handling, and operational efficiency. Clinical exposure includes shadowing Dr. Nadia Blanchet in plastic surgery, scribing patient visits, assisting with documentation, and supporting aesthetic procedures in a medical setting.

Most Relevant Education Summary

Bachelor of Science in Science from Virginia Commonwealth University (May 2025), with prior Biology coursework at George Mason University. Academic foundation includes laboratory techniques, micropipetting, and data organization, supported by strong leadership involvement in multiple student organizations and honors societies.