Jacqueline Phillips

I am a customer-focused professional with over 15 years of experience supporting individuals through government, healthcare, and financial service environments. My background includes handling high-volume customer inquiries, explaining complex financial and eligibility information, processing documentation, and maintaining accurate records while ensuring confidentiality and compliance.

I have strong experience assisting customers via phone, email, and online systems, including online banking tools such as mobile deposits, bill pay, account access, and digital forms. I am known for my clear communication, empathy, attention to detail, and ability to resolve issues efficiently. I am currently seeking a stable remote or hybrid role where I can continue providing reliable, high-quality service while working from home.

15+ years of experience in public service, eligibility determination, case management and call center services.

Bachelor's degree in Business administration