Humayun Rawasia

Actively seeking a Junior Linux (Level 1)  Administration position with currently in process of Lpic 1 certification.  Have some Linux administration in a past positions.

Tungsten Network. | Dunwoody, GA

February 2016 - September 2020

Team Lead - Americas

• Fintech Saas focused US Government industry standard tools focused on Hipaa & ePhi
• Directly managed 4 Sr. Support Engineers while also managing contract workers to facilitate key SLA & KPI Metrics that served a portfolio of over 5,000 suppliers for Latin America, over 50,000 US Government contract suppliers and over 10,000 Fortune 500 buyers in the network
• Worked closely with the marketing team and campaign managers in order to increase supplier base invoicing through the network
• Acted as primary source of escalations on an executive level, primary point for product information for the LatAm market customers and third-party partners
• Successfully led the transition of the Latin America support team to Sofia, Bulgaria
• Acted as project manager and subject matter expert for the implementation of Mexican government mandated security enhancements of federal e-invoice
• Created a knowledge base in SharePoint for the Latin America team and documentation on Mexico’s compliant e-invoicing internal process, leading project to expand team training

Dekalb Technical College - 1993 -1995 - Computer MIS

Cisco CCNA -2000

MCSE Course Windows 2000