Hayden Harrison

I am currently a graduate student at Arizona State University, studying user experience. I have a scrum certification, and would like to move into management.

Cognizant                        April 2023 – Current

Senior Process Executive - Content Writer                   Mesa, AZ

• Improves deficient text using imagination, knowledge, skills and ability to research and investigate information.
• Writes text in many formats which engages all readers.
  • Shortened responses by 50% while retaining accurate and engaging information.
• Reviews text and considers the best way to improve it through research and creative writing.
• Interprets and follows style guidelines.

Story Inc                        Jan. 2023 – Mar. 2023

User Experience Intern               Wellington, NZ

• Story Inc. has developed user experiences at over 150 museums and attractions.
• As a UX intern, I participated in a content design team of 5 to work on a project at Hong Kong Wetland Park.
  • Reduced user task completion time by 30% by removing unnecessary pages.
  • Identified and resolved more than 10 potential user friction points.  
• Developed a 3-page style guide for Story Inc’s web presence that includes: Logo usage, grammar and voice rules, color palette, accessibility, and typography.
• Created a user experience flow for the deep bay timelapse interaction at Hong Kong Wetland Park that contains over 15 original UI elements.

School Webmasters               July 2022 – Current

Communications Coordinator, UX Consultant                      Coolidge, AZ

• School Webmasters builds and manages websites for over 50 schools across the US.
• Wrote and designed interviews with students and teachers meant to aid in writing articles for the school website.
  • Designed and hosted over 30 interviews.
  • Wrote over 50+ interview questions.
• Wrote and carefully crafted articles for story telling and website engagement.
  • Wrote and published over 10 articles for school websites.
•  Performed UX reviews on the website, aiding in identifying key user issues.
  • Developed over 4 user personas for a school website.
  • Identified over 10 key issues on a school website.
  • Presented UX analysis material to higher management.

Walgreens                           Jan. 2016 – Jan. 2020

Shift Lead          Coolidge, AZ

• Promoted twice in rapid succession. 
• Displayed exceptional customer service skills while leading a team of 5 on a daily basis.
• Efficiently handled 5-10 customer and business problems efficiently on a regular basis.
• Generated ideas to help raise store sales volume.
• Lowered store loss prevention numbers by 15%.

Arizona State University                           Expected Graduation: Dec. 2023

MS, User Experience                             Online

• Interned abroad in New Zealand for two months in Spring 2023
• 3.8 GPA

Arizona State University                                             Graduation: Dec. 2022

BS, Technical Communication (User Experience)            Mesa, AZ

• Graduated summa cum laude 
• 3.8 GPA
• Dean’s list