Lilia Flores

I am a dedicated and reliable professional with over 20 years of experience in customer service. I take pride in providing exceptional support, maintaining a positive attitude, and building strong relationships with customers. I am consistently punctual, committed to showing up on time, and bringing my best to every shift. I truly enjoy the work I do and strive to create a welcoming and helpful experience for every customer I assist.

• Mariposa Community Health Center – Medical Receptionist
  2014 – 2025
  Assisted patients with check-ins, scheduling, phone support, and front-desk operations while providing excellent customer service in a medical setting.
• GMAC – Collections Representative
  2010 – 2014
  Handled inbound and outbound calls, negotiated payments, and maintained accurate account records in a fast-paced collections environment.
• Washington Mutual Bank – Collections Department
  2008 – 2010
  Managed customer accounts, resolved past-due issues, and provided professional support to help customers get back on track with payments.
• AT&T – Sales Representative
  2006 – 2008
  Assisted customers with products and services, processed sales, and delivered quality customer support both in person and over the phone

Education

Mountain States Technical Institute – Phoenix, AZ
Certification in Data Entry and Word Processing
Completed at 2574 W. Indian School, Phoenix, AZ

North High School – Phoenix, AZ
High School Diploma
1101 W. Thomas, Phoenix, AZ