Haris Malik

Looking for a challenging role in a reputable organization to utilize my technical, leadership and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.

IT MFG Support Technician Jan 2022 – Present Tesla, Inc. Lathrop, CA • Install, support, upgrade, replace, and remediate all IT hardware along with manufacturing lines and keep manufacturing lines running • Troubleshoot network issues from the client up to the switch and IDF • Assign IP addresses and change VLANs as needed. Work with NetOps team, deploy switches and manage IDFs as needed • Interpret how to solve long term needs within the framework of IT MFG standards • Work with Vendors/facility team for IT infrastructure, cabling and power requirement • Make sure HMIs and tester being used on production floor are updated in healthy condition to avoid production downtime • Configure and deploy different model zebra printers and scanners • Work with different teams to build automated systems for better and efficient workflow and to make things easier for users • Image and setup windows and Linux based HMIs, NUCs and laptops IT Support Specialist June 2021 – Jan 2022 G.L.O.M. (God’s Love Outreach Ministries) Livermore, CA • Test, evaluate, and make decisions about new technology for the business • Implemented new help desk system for organization • Worked on Microsoft 365 admin center, Intune, azure active directory, and other MS365 tools • Configured and deployed Cisco VoIP phones and Implemented HIPPA compliance • Deployed and configured access points. Worked on cisco meraki backend for network configuration and maintenance • Implemented assets management and inventory system • Maintain procedures and reports that provide technical support to the entire organization • Established accounts for new users and assist with password or login problems Implementation Technician April 2020 – June 2021 UC Davis Health Sacramento, CA • Deploy and support Window & Macintosh PC/laptops, WOW carts, mobile devices, printers, scanners, and other client peripherals in an enterprise environment • Install, maintain, and troubleshoot different versions of client application software. • Support clients through use of enterprise-level remote access tools such as beyond trust and remote desktop protocol • Run and execute hardware and software tests, analyzing test results and producing reports of conclusions and recommendations • Organized and managed multiple projects simultaneously and generated innovative solutions • Making sure each device is on right OU and right group policy on Active Directory, add/create users account as need and process in multi-server Desktop Support Technician September 2019 – March 2020 Sutter Health – Enterprise Deployment Services Sacramento, CA • Diagnose, modify, and install a range of computer software, hardware, and connectivity issues • Run reports to determine malfunctions that continue to occur • Create, respond to, escalate, and close tickets. Track all outstanding tickets, working with other desktop support staff, network engineers to ensure any problems are resolved in timely manner • Maintain the proper updates and OS patch configurations. • Ensures proper configuration and performance of installed computer/mobile devices • Endorse and apply upgrades to systems to ensure durability San Joaquin Delta College Stockton, CA • Associate in Science, Computer Science GPA 3.59 • Microsoft 365 Admin • Customer Service • Leadership • Cisco Packet Tracer • Win7/10 Migration • Project Management • HTML • Wireshark • VMware • Ubuntu • Multi-tasking • Imprivata • Active Directory • VPSX • Critical Thinking Member, Computer Science Club, San Joaquin Delta College Nov 2017 - Dec 2019 San Joaquin Delta College • President’s Honor Roll Fall 2018

IT MFG Support Technician Jan 2022 – Present Tesla, Inc. Lathrop, CA • Install, support, upgrade, replace, and remediate all IT hardware along with manufacturing lines and keep manufacturing lines running • Troubleshoot network issues from the client up to the switch and IDF • Assign IP addresses and change VLANs as needed. Work with NetOps team, deploy switches and manage IDFs as needed • Interpret how to solve long term needs within the framework of IT MFG standards • Work with Vendors/facility team for IT infrastructure, cabling and power requirement • Make sure HMIs and tester being used on production floor are updated in healthy condition to avoid production downtime • Configure and deploy different model zebra printers and scanners • Work with different teams to build automated systems for better and efficient workflow and to make things easier for users • Image and setup windows and Linux based HMIs, NUCs and laptops IT Support Specialist June 2021 – Jan 2022 G.L.O.M. (God’s Love Outreach Ministries) Livermore, CA • Test, evaluate, and make decisions about new technology for the business • Implemented new help desk system for organization • Worked on Microsoft 365 admin center, Intune, azure active directory, and other MS365 tools • Configured and deployed Cisco VoIP phones and Implemented HIPPA compliance • Deployed and configured access points. Worked on cisco meraki backend for network configuration and maintenance • Implemented assets management and inventory system • Maintain procedures and reports that provide technical support to the entire organization • Established accounts for new users and assist with password or login problems Implementation Technician April 2020 – June 2021 UC Davis Health Sacramento, CA • Deploy and support Window & Macintosh PC/laptops, WOW carts, mobile devices, printers, scanners, and other client peripherals in an enterprise environment • Install, maintain, and troubleshoot different versions of client application software. • Support clients through use of enterprise-level remote access tools such as beyond trust and remote desktop protocol • Run and execute hardware and software tests, analyzing test results and producing reports of conclusions and recommendations • Organized and managed multiple projects simultaneously and generated innovative solutions • Making sure each device is on right OU and right group policy on Active Directory, add/create users account as need and process in multi-server Desktop Support Technician September 2019 – March 2020 Sutter Health – Enterprise Deployment Services Sacramento, CA • Diagnose, modify, and install a range of computer software, hardware, and connectivity issues • Run reports to determine malfunctions that continue to occur • Create, respond to, escalate, and close tickets. Track all outstanding tickets, working with other desktop support staff, network engineers to ensure any problems are resolved in timely manner • Maintain the proper updates and OS patch configurations. • Ensures proper configuration and performance of installed computer/mobile devices • Endorse and apply upgrades to systems to ensure durability San Joaquin Delta College Stockton, CA • Associate in Science, Computer Science GPA 3.59 • Microsoft 365 Admin • Customer Service • Leadership • Cisco Packet Tracer • Win7/10 Migration • Project Management • HTML • Wireshark • VMware • Ubuntu • Multi-tasking • Imprivata • Active Directory • VPSX • Critical Thinking Member, Computer Science Club, San Joaquin Delta College Nov 2017 - Dec 2019 San Joaquin Delta College • President’s Honor Roll Fall 2018