Haris Malik

IT MFG Support Technician Jan 2022 – Present Tesla, Inc. Lathrop, CA • Install, support, upgrade, replace, and remediate all IT hardware along with manufacturing lines and keep manufacturing lines running • Troubleshoot network issues from the client up to the switch and IDF • Assign IP addresses and change VLANs as needed. Work with NetOps team, deploy switches and manage IDFs as needed • Interpret how to solve long term needs within the framework of IT MFG standards • Work with Vendors/facility team for IT infrastructure, cabling and power requirement • Make sure HMIs and tester being used on production floor are updated in healthy condition to avoid production downtime • Configure and deploy different model zebra printers and scanners • Work with different teams to build automated systems for better and efficient workflow and to make things easier for users • Image and setup windows and Linux based HMIs, NUCs and laptops IT Support Specialist June 2021 – Jan 2022 G.L.O.M. (God’s Love Outreach Ministries) Livermore, CA • Test, evaluate, and make decisions about new technology for the business • Implemented new help desk system for organization • Worked on Microsoft 365 admin center, Intune, azure active directory, and other MS365 tools • Configured and deployed Cisco VoIP phones and Implemented HIPPA compliance • Deployed and configured access points. Worked on cisco meraki backend for network configuration and maintenance • Implemented assets management and inventory system • Maintain procedures and reports that provide technical support to the entire organization • Established accounts for new users and assist with password or login problems Implementation Technician April 2020 – June 2021 UC Davis Health Sacramento, CA • Deploy and support Window & Macintosh PC/laptops, WOW carts, mobile devices, printers, scanners, and other client peripherals in an enterprise environment • Install, maintain, and troubleshoot different versions of client application software. • Support clients through use of enterprise-level remote access tools such as beyond trust and remote desktop protocol • Run and execute hardware and software tests, analyzing test results and producing reports of conclusions and recommendations • Organized and managed multiple projects simultaneously and generated innovative solutions • Making sure each device is on right OU and right group policy on Active Directory, add/create users account as need and process in multi-server Desktop Support Technician September 2019 – March 2020 Sutter Health – Enterprise Deployment Services Sacramento, CA • Diagnose, modify, and install a range of computer software, hardware, and connectivity issues • Run reports to determine malfunctions that continue to occur • Create, respond to, escalate, and close tickets. Track all outstanding tickets, working with other desktop support staff, network engineers to ensure any problems are resolved in timely manner • Maintain the proper updates and OS patch configurations. • Ensures proper configuration and performance of installed computer/mobile devices • Endorse and apply upgrades to systems to ensure durability San Joaquin Delta College Stockton, CA • Associate in Science, Computer Science GPA 3.59 • Microsoft 365 Admin • Customer Service • Leadership • Cisco Packet Tracer • Win7/10 Migration • Project Management • HTML • Wireshark • VMware • Ubuntu • Multi-tasking • Imprivata • Active Directory • VPSX • Critical Thinking Member, Computer Science Club, San Joaquin Delta College Nov 2017 - Dec 2019 San Joaquin Delta College • President’s Honor Roll Fall 2018

IT MFG Support Technician Jan 2022 – Present Tesla, Inc. Lathrop, CA • Install, support, upgrade, replace, and remediate all IT hardware along with manufacturing lines and keep manufacturing lines running • Troubleshoot network issues from the client up to the switch and IDF • Assign IP addresses and change VLANs as needed. Work with NetOps team, deploy switches and manage IDFs as needed • Interpret how to solve long term needs within the framework of IT MFG standards • Work with Vendors/facility team for IT infrastructure, cabling and power requirement • Make sure HMIs and tester being used on production floor are updated in healthy condition to avoid production downtime • Configure and deploy different model zebra printers and scanners • Work with different teams to build automated systems for better and efficient workflow and to make things easier for users • Image and setup windows and Linux based HMIs, NUCs and laptops IT Support Specialist June 2021 – Jan 2022 G.L.O.M. (God’s Love Outreach Ministries) Livermore, CA • Test, evaluate, and make decisions about new technology for the business • Implemented new help desk system for organization • Worked on Microsoft 365 admin center, Intune, azure active directory, and other MS365 tools • Configured and deployed Cisco VoIP phones and Implemented HIPPA compliance • Deployed and configured access points. Worked on cisco meraki backend for network configuration and maintenance • Implemented assets management and inventory system • Maintain procedures and reports that provide technical support to the entire organization • Established accounts for new users and assist with password or login problems Implementation Technician April 2020 – June 2021 UC Davis Health Sacramento, CA • Deploy and support Window & Macintosh PC/laptops, WOW carts, mobile devices, printers, scanners, and other client peripherals in an enterprise environment • Install, maintain, and troubleshoot different versions of client application software. • Support clients through use of enterprise-level remote access tools such as beyond trust and remote desktop protocol • Run and execute hardware and software tests, analyzing test results and producing reports of conclusions and recommendations • Organized and managed multiple projects simultaneously and generated innovative solutions • Making sure each device is on right OU and right group policy on Active Directory, add/create users account as need and process in multi-server Desktop Support Technician September 2019 – March 2020 Sutter Health – Enterprise Deployment Services Sacramento, CA • Diagnose, modify, and install a range of computer software, hardware, and connectivity issues • Run reports to determine malfunctions that continue to occur • Create, respond to, escalate, and close tickets. Track all outstanding tickets, working with other desktop support staff, network engineers to ensure any problems are resolved in timely manner • Maintain the proper updates and OS patch configurations. • Ensures proper configuration and performance of installed computer/mobile devices • Endorse and apply upgrades to systems to ensure durability San Joaquin Delta College Stockton, CA • Associate in Science, Computer Science GPA 3.59 • Microsoft 365 Admin • Customer Service • Leadership • Cisco Packet Tracer • Win7/10 Migration • Project Management • HTML • Wireshark • VMware • Ubuntu • Multi-tasking • Imprivata • Active Directory • VPSX • Critical Thinking Member, Computer Science Club, San Joaquin Delta College Nov 2017 - Dec 2019 San Joaquin Delta College • President’s Honor Roll Fall 2018