Haily Gepford

As an experienced HR Payroll and Office Manager, I bring 6 years of expertise in managing payroll operations, HR functions, and administrative tasks with a keen eye for detail and efficiency. My background includes overseeing payroll processing, ensuring compliance with labor laws, supporting employee relations, and maintaining smooth office operations. I am passionate about creating streamlined processes, improving team productivity, and fostering a positive work environment. I thrive in fast-paced settings and am dedicated to delivering exceptional service and support to both employees and management

American Rooter and Drain - HR/Payroll Manager/ Office Manager/ Dispatcher Caldwell • 03/2023 - 09/2024 WORK HISTORY Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data. • Developed and implemented HR strategies to improve employee engagement and retention. • Conducted recruitment process for new hires, including job postings, interviews and background checks. (Used Indeed) • Managed performance reviews, disciplinary actions and salary negotiations. • Assisted in the development of policies related to human resources management. • Created and maintained personnel records, such as hiring documents, benefits information and payroll data. • Monitored attendance records and leave requests for accuracy and completeness. • Coordinated training programs for new employees and existing staff members. • Organized and facilitated team-building activities, including monthly staff meetings. • Processing employee benefits such as health insurance, I set up our health Benefits. • Developed and implemented office policies and procedures. • Assisted with the preparation of budgets, forecasts and financial statements. • Supervised staff members, organized schedules and delegated tasks. • Ordered supplies and equipment to maintain adequate inventory levels. • Provided administrative support to management team including preparing reports and presentations. • Answered phone calls, responded to emails, routed mail and coordinated courier services. • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients. • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information. • SERVPRO of Boise - Executive Assistant to the President Meridian• 01/2016 - 03/2023 Received and dispatched calls for emergency services. • Provided timely updates to customers regarding their orders or requests. • Assigned drivers to appropriate routes based on customer needs. • Implemented new accounting software systems to improve efficiency. • Prepared monthly expense reports for accounting purposes. • Created and maintained accurate records of permits, applications, and related documents. • Pulled permit applications for new Plumbing and HVAC projects.

SERVPRO of Boise - Executive Assistant to the President Meridian• 01/2016 - 03/2023 Received and dispatched calls for emergency services. • Provided timely updates to customers regarding their orders or requests. • Assigned drivers to appropriate routes based on customer needs. • Implemented new accounting software systems to improve efficiency. • Prepared monthly expense reports for accounting purposes. • Created and maintained accurate records of permits, applications, and related documents. • Pulled permit applications for new Plumbing and HVAC projects. • Organized and maintained the Owners calendar, scheduling meetings and appointments. • Prepared travel arrangements for the Owners, including airfare, hotel accommodations, rental car reservations. • Handled confidential correspondence on behalf of the Owner. • Managed incoming calls and emails addressed to the Owner. • Developed and implemented HR strategies to improve employee engagement and retention. • Organized and facilitated team-building activities, including monthly staff meetings. • Conducted recruitment process for new hires, including job postings, interviews and background checks. • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports. • Reviewed invoices for accuracy and completeness prior to payment processing. • And Much More!

High School Diploma- Graduated 2015