Haendel Balzora
Healthcare
Services provided
Motivated leader with over 15 years of experience in Organizational Change Management. Skilled in driving successful transformations across global organizations, with a proven ability to lead strategic initiatives, manage stakeholder engagement, and implement large-scale system changes. This has resulted in improved processes and seamless organizational transitions. I have expertise in integrating IT Service Management processes to support business objectives, and possess strong leadership, problem-solving, and communication skills.
Experience
Dignity Health – Common Spirit Health – Phoenix, AZ
ITSM Lead - Organizational Change Management Process Owner (November 2016 – Present)
- Led organizational change management strategies for system upgrades and process improvements.
- Directed a team to ensure smooth transitions during major system implementations and reorganizations.
- Acted as a liaison between business and IT, managing stakeholder engagement and minimizing disruptions during transitions.
HonorHealth – Phoenix, AZ
Senior Change Management Manager (August 2013 – November 2016)
- Managed large-scale organizational change initiatives, including communication planning and change impact assessments.
- Led a cross-functional team through EMR system transitions, ensuring minimal downtime and business continuity.
US Foods – Phoenix, AZ
Configuration Management Process Owner (April 2013 – August 2013)
- Oversaw configuration management initiatives that supported organizational change processes and system transitions.
- Managed CMDB integrity and provided leadership during strategic transitions within the organization.
Education
Master’s Program, University of Arizona School of Global Management - Graduated: December 2023
Bachelor of Science in Information Technology, University of Phoenix, AZ
ITIL Vendor Change Management Certificate
Change Management Specialist (CMS)
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