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Phoenix
Haendel Balzora

Haendel Balzora

Organizational Change Management,

Healthcare

Phoenix, Maricopa

Social

Services offered

Motivated leader with over 15 years of experience in Organizational Change Management. Skilled in driving successful transformations across global organizations, with a proven ability to lead strategic initiatives, manage stakeholder engagement, and implement large-scale system changes. This has resulted in improved processes and seamless organizational transitions. I have expertise in integrating IT Service Management processes to support business objectives, and possess strong leadership, problem-solving, and communication skills.

It service management
Organizational change management
Change management
Project management
Approximate rate: USD$ 110 per hour

Experience

Dignity Health – Common Spirit Health – Phoenix, AZ

ITSM Lead - Organizational Change Management Process Owner (November 2016 – Present)

- Led organizational change management strategies for system upgrades and process improvements.
- Directed a team to ensure smooth transitions during major system implementations and reorganizations.
- Acted as a liaison between business and IT, managing stakeholder engagement and minimizing disruptions during transitions.

HonorHealth – Phoenix, AZ

 Senior Change Management Manager (August 2013 – November 2016)

- Managed large-scale organizational change initiatives, including communication planning and change impact assessments.
- Led a cross-functional team through EMR system transitions, ensuring minimal downtime and business continuity.

US Foods – Phoenix, AZ

Configuration Management Process Owner (April 2013 – August 2013)

- Oversaw configuration management initiatives that supported organizational change processes and system transitions.
- Managed CMDB integrity and provided leadership during strategic transitions within the organization.

Education

Master’s Program, University of Arizona School of Global Management - Graduated: December 2023
Bachelor of Science in Information Technology, University of Phoenix, AZ
ITIL Vendor Change Management Certificate
Change Management Specialist (CMS)

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