Guillermo Navarrete

IT and technology enthusiast, Martial Arts Practitioner, Family man

I am an IT-generalist with Customer Success, Application/Technical support, SRE/Observability, System Administration and Data Center management as my core competencies - garnered over a 30-year IT career. My background can apply to any industry requiring a problem-solving professional with solid business and technical acumen and the ability to expertly manage projects and people. 

As an intuitive thinker I have a bent for strategic thought and leadership. As a hands-on learner, technically inclined and detail-oriented individual, I assimilate information quickly and execute with the end-goal in mind.  I place a premium on open, direct communication and thrive in cultures where open collaboration / human interactions are encouraged.   I have been a well-regarded remote worker for 10+ years.  Yet I am comfortable in office environments alike. 

Over the years, I have taken on roles that offer little oversight and require self-direction and initiative to successfully execute.  I can (and have) successfully run one-man IT shops, where acting in multi-functional capacities is a must.  But I appreciate a team atmosphere, where one can share knowledge, vet ideas/solutions and collaborate on goals/objectives with others to leverage complementary skillsets contributing toward the overall team’s success and ultimately, the end customer’s satisfaction.

I have a solid understanding of IT Operations –System Administration (Unix/Windows), SRE/Observability concepts, Disaster Recovery / HA solutions, DCIM and ITIL governance.   My latest engagement focused on end-to-end support of Hybrid/OnPrem edge network applications (running on AWS, VMs, microservices on Docker and/or Kubernetes) for wireless MNOs interested in hybrid mobility solutions.   

30 years IT professional in enterprise systems support and professional services.    A seasoned Systems Admin accustomed to providing end-to-end turnkey solutions for IT businesses of all sizes.  A systems integration solutions provider and Customer Success expert with  business-focused results.

• SanJose State University, Major: Computer Engineering – 1991 to 1996

Certifications

• xMatters Essentials/Advanced Admin       
• ServiceNow Administrator Essentials Certificate
• ITIL Foundation Certified                                                            
• Administering Securityon Solaris OperatingEnvironment
• Oracle Enterprise DBA 1A/B                                                      
• Veritas VxVM, VxFS and FirstWatch
• Solaris SystemAdministration Certified
• Innopath iMDb
• Bilingual (Fluentin English and Spanish)
• Expeto xCore and xRouter/GW