Nicholas Knowlton

I’m Nicholas Knowlton, an IT Support Engineer with over 5 years of experience supporting enterprise environments. I’ve worked at companies like Microsoft and Raytheon, where I managed Windows Server, Azure, VMware, and Active Directory. I specialize in troubleshooting, automation with PowerShell, and supporting high-uptime environments. I’m now looking to grow into more cloud-focused or infrastructure-heavy roles where I can keep building on that foundation.

I have over 5 years of experience in IT support and systems administration, with a strong focus on enterprise environments. I've provided Tier 1 and Tier 2 support across organizations like Microsoft, Raytheon, and financial institutions, managing Windows Server, Azure, VMware, and Active Directory. My work has included infrastructure troubleshooting, PowerShell automation, cloud services support, and maintaining high system uptime. I'm passionate about solving complex technical issues and continuously improving systems, and I'm now aiming to grow deeper into cloud engineering and infrastructure roles

I hold an Associate’s Degree in Information Technology from Northern Virginia Community College, which provided a strong foundation in systems, networking, and technical support. I’ve since built on that with industry certifications like Microsoft Azure Fundamentals (AZ-900).